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dianam1's avatar
dianam1
Explorer | Level 3
4 years ago

Grant file access

i had download on my dropbox app on my Mac few word documents, when i try to open them is showing grant file access, i then select the file, grant the access but it says that i can't grant the access...
desktop
Download
Error Messages
Mac
sync
Stephanie T.3's avatar
Stephanie T.3
Explorer | Level 3
4 years ago

I've also been having this problem for a few weeks, and it's slowing me down! How can I continue to use Dropbox via my finder without getting these roadblocks ("Grant File Access" that won't let me access)?

 

Is there a problem with syncing?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hello, Stephanie T.3, and thank you for posting today!

Can you let me know your app's syncing status? 

Keep in mind that a screenshot of what you see on your end when you try to open a file would be more than welcome, so we can have a visual of this. 

Thanks!
  • Stephanie T.3's avatar
    Stephanie T.3
    Explorer | Level 3
    4 years ago

    In the example shown in the two screenshots below, I tried to open a PPT file created a few months ago and was unable to. 

     

    My "smart sync" setting has been on, but last night I turned it off to see whether that would help. Maybe I should close all apps, reboot, and start over?

     

    I hope someone can help me because I'm losing productivity trying to sort out this problem.!

     

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Hi Stephanie T.3, the two screenshots are identical and aren't showing enough detail.

      Could you try re-uploading them if these images aren't showing the correct info?
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Glad to hear that dianam1 - thanks for keeping us in the loop too!

      Let us know if this works out for you too Stephanie T.3
      • Stephanie T.3's avatar
        Stephanie T.3
        Explorer | Level 3
        4 years ago

        I changed  the syncing status to enable files to be saved locally, on my app, as well as on Dropbox, and I think this is the answer to my problem.

         

        Thanks, everyone, for the tips and suggestions.

         

        Stephanie 

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