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dianam1's avatar
dianam1
Explorer | Level 3
4 years ago

Grant file access

i had download on my dropbox app on my Mac few word documents, when i try to open them is showing grant file access, i then select the file, grant the access but it says that i can't grant the access...
desktop
Download
Error Messages
Mac
sync
Stephanie T.3's avatar
Stephanie T.3
Explorer | Level 3
4 years ago

In the example shown in the two screenshots below, I tried to open a PPT file created a few months ago and was unable to. 

 

My "smart sync" setting has been on, but last night I turned it off to see whether that would help. Maybe I should close all apps, reboot, and start over?

 

I hope someone can help me because I'm losing productivity trying to sort out this problem.!

 

 

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi Stephanie T.3, the two screenshots are identical and aren't showing enough detail.

Could you try re-uploading them if these images aren't showing the correct info?

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