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Grant file access
i had download on my dropbox app on my Mac few word documents, when i try to open them is showing grant file access, i then select the file, grant the access but it says that i can't grant the access i'm an admin.
what should i do?
Thank you.
9 Replies
I've also been having this problem for a few weeks, and it's slowing me down! How can I continue to use Dropbox via my finder without getting these roadblocks ("Grant File Access" that won't let me access)?
Is there a problem with syncing?
- Megan
Dropbox Community Moderator
Hello, Stephanie T.3, and thank you for posting today!
Can you let me know your app's syncing status?
Keep in mind that a screenshot of what you see on your end when you try to open a file would be more than welcome, so we can have a visual of this.
Thanks! In the example shown in the two screenshots below, I tried to open a PPT file created a few months ago and was unable to.
My "smart sync" setting has been on, but last night I turned it off to see whether that would help. Maybe I should close all apps, reboot, and start over?
I hope someone can help me because I'm losing productivity trying to sort out this problem.!
- JayHi Stephanie T.3, the two screenshots are identical and aren't showing enough detail.
Could you try re-uploading them if these images aren't showing the correct info? Hi Walter!
Problem solved I had to update my Microsoft.
Thank you for your reply.
- WalterGlad to hear that dianam1 - thanks for keeping us in the loop too!
Let us know if this works out for you too Stephanie T.3 I changed the syncing status to enable files to be saved locally, on my app, as well as on Dropbox, and I think this is the answer to my problem.
Thanks, everyone, for the tips and suggestions.
Stephanie
- WalterGlad to hear you managed to resolve this as well in the end, Stephanie.
Enjoy the rest of your day and see you around the Community!
