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Grant file access

dianam1
Explorer | Level 3

i had download on my dropbox app on my Mac few word documents, when i try to open them is showing grant file access, i then select the file, grant the access but it says that i can't grant the access i'm an admin.

 

what should i do?

 

Thank you.

 

9 Replies 9

Re: Grant file access

Walter
Dropboxer
Hi there @dianam1, thanks for using Dropbox and happy Monday!

Could you please send me a screenshot of the error you get so that I can have a further look into this?

Also, do you get any different results if you do this through our website?

Let me know!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Grant file access

Stephanie T.3
Explorer | Level 3

I've also been having this problem for a few weeks, and it's slowing me down! How can I continue to use Dropbox via my finder without getting these roadblocks ("Grant File Access" that won't let me access)?

 

Is there a problem with syncing?

Re: Grant file access

Megan
Dropboxer
Hello, @Stephanie T.3, and thank you for posting today!

Can you let me know your app's syncing status

Keep in mind that a screenshot of what you see on your end when you try to open a file would be more than welcome, so we can have a visual of this. 

Thanks!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Grant file access

Stephanie T.3
Explorer | Level 3

In the example shown in the two screenshots below, I tried to open a PPT file created a few months ago and was unable to. 

 

My "smart sync" setting has been on, but last night I turned it off to see whether that would help. Maybe I should close all apps, reboot, and start over?

 

I hope someone can help me because I'm losing productivity trying to sort out this problem.!

 

StephanieT3_0-1632920349322.png

StephanieT3_1-1632920377246.png

 

 

Re: Grant file access

Jay
Dropboxer
Hi @Stephanie T.3, the two screenshots are identical and aren't showing enough detail.

Could you try re-uploading them if these images aren't showing the correct info?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Grant file access

dianam1
Explorer | Level 3

Hi Walter!

 

Problem solved I had to update my Microsoft. 

 

Thank you for your reply.

Re: Grant file access

Walter
Dropboxer
Glad to hear that @dianam1 - thanks for keeping us in the loop too!

Let us know if this works out for you too @Stephanie T.3

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Grant file access

Stephanie T.3
Explorer | Level 3

I changed  the syncing status to enable files to be saved locally, on my app, as well as on Dropbox, and I think this is the answer to my problem.

 

Thanks, everyone, for the tips and suggestions.

 

Stephanie 

Re: Grant file access

Walter
Dropboxer
Glad to hear you managed to resolve this as well in the end, Stephanie.

Enjoy the rest of your day and see you around the Community!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

  • User avatar
    Walter Dropboxer
  • User avatar
    Stephanie T.3 Explorer | Level 3
  • User avatar
    dianam1 Explorer | Level 3
  • User avatar
    Jay Dropboxer
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