Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
el_abuelo
4 years agoExplorer | Level 4
How to completely disable Backup function?
I did NOT ask for Backup feature.
Backup just came and messed with my Desktop, not asking for any authorization.
Every time I open Preferences then Backup, Manage, three folders (Desktop, Documents, Download), are already checked. Why???
Now, since every **bleep** morning when I turn on my PC the DropBox Backup asks me to backup two units, two Ram Disks that must NOT be touched at all, I really have enough.
How can I completely disable Backup feature?
Thanks in advance,
Fabio
14 Replies
Sort By
- Jay4 years ago
Dropbox Community Moderator
Hi el_abuelo, thanks for posting on the Community.
I understand your frustration over the computer backup feature.
Have you tried disabling it using these steps? Did you choose the option afterwards to move the files have to their default locations?
Keep me updated with any progress! - el_abuelo4 years agoExplorer | Level 4
I thought I had been clear... every time I click on "Manage" in Backup tag, I find "Desktop", "Documents" and "Download" already checked.
- If I uncheck that, "Configure" button (I don't have it in english, sorry) is disabled and I cannot continue.
- If I just click on the button, instead, the Backup starts (!!!),
and now it just ruined my Desktop again!!!
Enough.
Please just tell me how to disable backup for good.
- Jay4 years ago
Dropbox Community Moderator
Just to clarify, deselecting the folders and then clicking 'Save' doesn't disable the computer backup, since that is the primary method to do so? - el_abuelo4 years agoExplorer | Level 4
If I deselect the three folders, the button in the lower left corner ("Configure", here) is automatically disabled; the right corner one is "Not now".
- Jay4 years ago
Dropbox Community Moderator
Okay, so it sounds like it wasn't enabled, since the bottom left button should be 'Set up', which is to enable the backup.
Is it possible the two RAM disks are external drives that are trying to backup to Dropbox using the new feature? - el_abuelo4 years agoExplorer | Level 4
The bottom left button is probably "Set up" in english, although the application here is not in english.
The two ram disks are not external drives, they are ram disks. When I turn off my PC, they can be saved on disk or not, then they are re-created at startup, as it obviously happens for ram disks. Dropbox Backup, if I answered the ram disk must not be managed, just writes a file named ".dropbox.device" in it, and this is NOT desired.
- Jay4 years ago
Dropbox Community Moderator
It sounds like they're being detected as external drives, so if you choose not to back those drives up, the dropbox.device file being written to them is a config file to prevent this prompt in the future.
Since you're re-creating these drives each time the computer reboots, the config file is missing, hence the app is checking again about whether or not to back them up. - el_abuelo4 years agoExplorer | Level 4
It's clear: I did NOT ask for Dropbox Backup.
Dropbox Backup function should have the option: ON/OFF.
Otherwise it's a forced thing.
- Gio_dd4 years agoNew member | Level 2
hello everyone. I made a mistake, I wanted to backup the screenshota of my computer on my dropbox, but I have done the backup of everything on my computer instead and I don't know how to go back. please help me
- Здравко4 years agoLegendary | Level 20
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!