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How to undo multiple duplicate folders

How to undo multiple duplicate folders

wordsman
Explorer | Level 4

I started downloading/syncing my archive folder yesterday so that I could have a good sort out. I normally only keep it in Dropbox cloud.

Unfortunately, as it was downloading, I renamed all the folders and now I have duplicates, eg:

1 marketing
01 marketing

The number was the only thing I changed in the names.

Is it possible to roll back to before I started the download? Or is there a way to automatically compare and dedube the contents of the folders?

thanks

1 Accepted Solution

Accepted Solutions

Re: How to undo multiple duplicate folders

Mark
Super User II
Give it time - it may sort itself.

Even if it doesnt you couldnt get a 'restore' done until it was finished.

If you want a rollback you can get that at www.dropbox.com/support and track at http://dropbox.zendesk.com

 


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View solution in original post

4 Replies 4

Re: How to undo multiple duplicate folders

Mark
Super User II
Has Dropbox finished downloading and syncing yet?

You may find if not it actually manages to correct itself 🙂

 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: How to undo multiple duplicate folders

wordsman
Explorer | Level 4

No, it's still downloading, so maybe I should wait and see if it sorts itself out. I'm not hopeful though, because the extra folders are also online.

Re: How to undo multiple duplicate folders

Mark
Super User II
Give it time - it may sort itself.

Even if it doesnt you couldnt get a 'restore' done until it was finished.

If you want a rollback you can get that at www.dropbox.com/support and track at http://dropbox.zendesk.com

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: How to undo multiple duplicate folders

Jane
Dropboxer
Hey wordsman, I’m just following-up on your initial inquiry, has this been resolved for you?Just in case you’ve followed Mark’s advice, could you include a ticket ID in your next message here? This way, I’ll be able to look it up internally & make sure we handle it soon. 
 
Thanks & I’m looking forward to hearing back from you here, thanks! 
 
[This thread is now closed. If you have a similar or new question, you can ask here]

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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    Jane Dropboxer
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    Mark Super User II
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    wordsman Explorer | Level 4
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