I exported my Paper docs and all image links give "access denied" error

[Tim42c]

I exported all my Paper docs for safe keeping. Dropbox Paper sent me a .zip file with all the docs, organized in folders by creator email. That's fine. 

Except...

Every image URL to the CloudFront CDN is restricted. 

For example - here is some markdown with a link to an image:


When I edit the markdown, the image cannot be previewed. When I open the image URL, CloudFront kindly tells me access is denied:

<Error>

<Code> AccessDenied </Code>

<Message> Access Denied </Message>

<RequestId> EFQ3KJXP3C9E753Q </RequestId>

<HostId>

KnArw2kP4EPqKl5axs2COcBGOGuCko+iZW1QRUY0BVBDug5QOklAER/4EemA2Z892Tpl3YcVAgo=

</HostId>

</Error>

Note: I shortened the example link, because the forum truncates it. Export a page and you can see for yourself.

So my question -- how do we export our images?

I asked support about this, and I was simply redirected to ask the Community. 😥

[Hannah]

Hey @Tim42c, thanks for reaching out to us.

This does sound more like a CloudFront issue, to be honest.

Can you give us the ticket number for your communication with our support team, so we can check it out?

Thanks.