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My shared links have stopped working

My shared links have stopped working

aappel_esq
Explorer | Level 4

Whenever I check a shared link, the error message says "unable to op[en - then the link - Cannot download the information requested.

What can I do? I've tried in one case deleting the link and reestablishing it, but i get the same message.

1 Accepted Solution

Accepted Solutions

Re: My shared links have stopped working

Jay
Dropboxer
Provided that the shared links work when you copy and paste them directly into your browser, instead of just clicking them, then you know they're working.

As you're running an older, unsupported version of Word, it's possible this is why you're not able to view these shared links directly via that version of Word. 

In the thread I posted earlier, other users have said upgrading to Office 365 resolved the issue.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

8 Replies 8

Re: My shared links have stopped working

Jay
Dropboxer
Hi @aappel_esq, thanks for joining the Community!

Are you opening these shared links directly from the Dropbox site, or via links in a Microsoft Office app?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: My shared links have stopped working

aappel_esq
Explorer | Level 4

Thanks for responding!

I am trying to open the files from links that I put into an e-mail to send to another person., or just from a Word file to test it out before it is sent.

This was never a problem until i noticed it today.

Re: My shared links have stopped working

Jay
Dropboxer
This is an issue with the Microsoft Office apps, which occurs for other programs as well apart from Dropbox.

Are you running an older version of Word by any chance?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: My shared links have stopped working

aappel_esq
Explorer | Level 4

Yes, I am.  Word 2010.

This was not an issue until maybe just a few days ago. Before then, my links seemed to work perfectly.

Re: My shared links have stopped working

aappel_esq
Explorer | Level 4

Does this mean I can trust that my links work, but it's just that I cannot test them before sending them out?

Re: My shared links have stopped working

Jay
Dropboxer
Provided that the shared links work when you copy and paste them directly into your browser, instead of just clicking them, then you know they're working.

As you're running an older, unsupported version of Word, it's possible this is why you're not able to view these shared links directly via that version of Word. 

In the thread I posted earlier, other users have said upgrading to Office 365 resolved the issue.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: My shared links have stopped working

aappel_esq
Explorer | Level 4

Thank you very much. Hopefully, I will be able to trust my links again.
I have been putting off updating on my Win 7 computer, but i can test things on my more modern laptop.

 

Thanks again!

A.A.

Re: My shared links have stopped working

Jay
Dropboxer
No worries, @aappel_esq, if you need any further assistance, please let me know.

Enjoy the rest of your week!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    aappel_esq Explorer | Level 4
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