New computer not making files local

[Aaron J.1]

I have a Dropbox that I've maintained for nearly 14 years over various devices, and on my latest computer I've found that the files aren't syncing to offline mode automatically. I changed the setting that allows new files to be saved offline and not just to the cloud, but I can't seem to figure out to how to make sure that it downloads everything (almost 2GB) back to my new system.

I can wait for it for sync everything (though 90% is already on the computer, just in an older folder that the new installation of Dropbox refuses to use), but I can't figure out an easy option to do so.

[Jay · Accepted solution]

Hi @Aaron J.1, thanks for bringing this to our attention.

Have you tried right clicking the Dropbox folder and choosing the option to make it available offline?

What OS version are you running on that machine?

Keep me posted!

[Aaron J.1]

Oh, that seems to be working.

[Jay]

Good to know, please update me if you need any further help!

[Copperheadproduction]

I upgraded recently to Windows 11, and I can no longer find any option to make a file or folder available offline. I've been using Dropbox for over a decade. I NEED to get access to these files. What is going on?

[Copperheadproduction]

I've been a paid subscriber and power user for over a decade, and I can no longer figure out how to make files available offline after I updated to Windows 11. Right clicking on file or folder shows nothing. I can download from the Dropbox app, but that just puts it into downloads, not keeping it in the dropbox folder, but downloaded. I need help fast!

[Nancy]

@Copperheadproduction, besides the offline/online-only options, do you see any other Dropbox options when right clicking on your files? 

If not, I’d like you to check your system tray and let me know if a small Dropbox icon appears there and what its syncing status and app version are.

[ParkerSanchez]

Any update?

[amy leonard]

Also struggling with a new device. Saved large volume of files to dropbox to migrate from old laptop to new. Selected make available online for the whole containging folder and it seemed to be downloading files for about a day but now it has stalled. There doesnt see to be a logic regarding which files are on or offline. Have tried moving files out of folders but it hasn't inspired it to start downloading. Any help? I need to return old laptop asap but I am afraid to wipe it and lose something

[Jay]

Hi @amy leonard, could you clarify if you meant to write 'make available offline', since that is the option to download the files from the site. Online-only is the one to keep files on the site. 

Do the files have any sync icons on them, and if so, what icon do you see?