Only one tab displaying in spreadsheets stored on Dropbox

maireadsullgolf

This morning when we open our spreadsheets on dropbox only one tab is being displayed and we can't access the other tabs on the sheet , if we download the file and open it all tabs are displayed. They spreadsheets are saved as xlsx files on Dropbox.

Any idea's why this has suddenly happened ? All were fine yesterday

Sam DBX

Hi everybody,

Our team has made some changes, so please let us know if you're still having issues.

To clarify: there is no data corruption (i.e., we are not treating the sheets as a range within a single file). This behavior seems to be our Google editor deprecation banner "hiding the sheets tab," and we'll be adjusting this soon.

Thank you for your feedback!

Sam

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Hannah

Hey @maireadsullgolf, thanks for reaching out to us.

Are you accessing your Excel files through the Dropbox website, the mobile app or the local Dropbox folder on your computer?

If it's from the web, try to access them through a different browser or a private browsing window and let me know how it goes.

Thanks in advance!

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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maireadsullgolf

Hi Hannah

Thanks for getting in touch. The problem is happening when we try to open the files through google sheets through dropbox. We can only see one tab. when we download the file locally we can see all the tabs and have full functionality. If we try to open in Excel for the web through dropbox we can see all the tabs but we can't edit the file in any way.

It seems like some setting has changed in dropbox overnight

Hannah

Thanks for the update here, @maireadsullgolf.

Can you let me know more about why you can't edit the files through Excel for the web? Are you getting some kind of error?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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DELPI

Hi!

I'm working with Dropbox at work > I used to create .xls or .ggsheet on the Dropbox Website and opened them by default on GoogleSheet from the Dropbox Website to work on them and edit them.

I opened a spreadsheet today (which as multiple tabs). The tabs at the bottom of file have disappeared. How do I get them back?

Thanks!

blsamie

I have a user describing the same issue. Please advise.

Hannah

Sorry to see that you're having this issue as well, @DELPI and @blsamie.

Do you see the same when logging in through a different browser or a private browsing/incognito window as well?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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blsamie

Our company only allows one browser which is Chrome and does not allow private browsing mode so I have no way to test this.

DELPI

tried on Safari, it's worst (which makes sense as we are trying to open spreadsheets through Google Sheet > Chrome is necessarily the browser that we need to use)

can it be linked to that message, we now see "Starting March 1, 2024, Google editors won’t be available in Dropbox. Ask the file owner to convert it to another format." ?

blsamie

No not linked to that as it worked fine yesterday.

Only one tab displaying in spreadsheets stored on Dropbox

Only one tab displaying in spreadsheets stored on Dropbox

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