The Dropbox Backup feature is not complete

[dgallant]

According to the description, Backup "that your content is safe and recoverable it if things go wrong". Recovery was never actually finished when building out this product.

1. .zip's error happens often

2. It cannot manage large files to be exported in any reasonable way

3. Browser timeouts happen

4. There is no premium or advanced method to get data out.

Right now, Backup is great for customer retention because if you lose your drive or laptop, the only place the files will be sorted are in Dropbox, which requires a yearly renewal. 

My idea.

1. Offer a premium method to export the data to help the bottom line.

2. Build in a better download either through the browser, or the agent that is already on my machine.

3. Allow a new external drive to be mounted to export all of the data through the agent.

4. Allow me to order a hard drive at cost, with the data backed up.

[Walter · Accepted solution]

Hey there @dgallant, thanks for taking the time to share your thoughts on this with us. 

Your feedback has been logged in our system - you can let us know if you have anything else to add.

Cheers!

[osa-uno]

100%, absolute headache....

[Megan]

Hi @osa-uno, welcome to our Community! 

Do you face a similar issue as the one described above? If so, feel free to share some additional info with me. 

Keep me posted!

[dgallant]

What has happened with this feedback? Can I speak with a Product person about adding more features to this? 

[Walter]

Hey @dgallant - thanks for the nudge on this and happy New Year!

We've already passed your feedback on to the team, but if you have any other ideas you'd like to share, feel free to post them in our Share an Idea section following these tips. 

[dgallant]

Hey Walter

Is there any other method of getting around the zip file problem when downloading files?

Could your team just move the files into Dropbox proper, and I could sync them locally?

Or would they copy to a drive if I mailed it?

[Jay]

Hi @dgallant, currently there isn't any workaround regarding the zip, nor is it possible to move it into the normal Dropbox syncing service. There isn't any option to mail a drive to Dropbox either.

[dgallant]

Thank you.  Maybe one day the team will make this, for a replacement external