err_connection_refused

Hi Nosbags ; welcome to our Community! 

 

I'm assuming you're on a mobile device; is this correct or you're seeing this on a desktop device? In any case, could you let me know its OS and the version of our app as well? 

 

Also, if it's not too much too ask, could you try another wifi network (or via cellular data) and let me know if you get any different results? 

 

While we're at it, what browsers did you use so far?

 

Let me know what you find and we'll take it from there. 

Hi Walter,
Posting this on my phone as I can’t connect through my desktop to post.
The desktop app version: 109.4.517 and that connects perfectly fine.
It’s my browsers that refuse to connect for an unknown reason and it’s through our LAN Ethernet cabling, no wifi. Internet works perfectly fine for every other website. Browsers I’ve used are Google Chrome and Microsoft Edge.
All working from a Windows 10 64 bit operating system

Hi @Nosbags, it definitely sounds like the site is being blocked. There is a possibility that a VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains.

 

The fact that you had to connect via a mobile device on a different network presumably (since you mentioned there's no WiFi) is the evidence for this.

 

Since you mentioned 'our LAN' are you on a work network? Have you checked with your IT admin on this matter?

Hi Jay,
I can connect using a different computer on the exact same network. My phone is connected to the same network using the wifi, and all connect just fine. Its purely isolated to my browsers/computer. No idea why especially when all other website traffic isn’t affected in anyway.
Have also made sure ether site isn’t blocked in the browser too.

Could you please check if there are any pending updates for your browsers, @Nosbags?

 

If they are fully updated, I can suggest reinstalling the browser or restoring the browser to it's default settings to see if that helps.

 

Should the issue persist after trying the above, please let me know which versions of the browsers you have installed.

I'm having the same issue and "reinstall the browser" is such a lazy answer. The likelihood that somehow all of the browsers on my computer need to be reinstalled just defies logic.

Have you had the chance to try out the other steps listed here too captainbianco?

 

Reinstalling was suggested as the issue was narrowed down to a specific device, while others on the same network had no issue connecting. 

Hi Daphne,

I deleted and reinstalled both chrome and edge before posting and installed brand new Firefox with the exact same issue.
Chrome version: 86.0.4240.198
Edge version: 86.0.622.69
Firefox version: 83.0

I'd recommend looking in every app on your machine, to see if there is any antivirus software that you had previously uninstalled, to ensure it was fully removed, including all their extra services.

 

There are certain apps which can cause this issue, so it has to be something on the machine which is preventing your connection.

 

Do you have the app preferences set to 'no proxy' or 'auto-detect'? Try switching them around if need be.

Same problem.
Works on smartphone, it doesn't on my PC.
On my PC i have Kaspersky free and nordvpn.