View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
I have tried several times using different methods to send or share a paper I created with lots of photos. When converting to PDF in drop box does it take 24 hrs for this to load. I cant seem to get the PDF to drag and drop on my mac. When Stored in my mac and droped to my google email it requires a link to send and the recipient cant use a link of anykind on his system. Thank for any advise and help!
Hi @utahtroy, thanks for bringing this to our attention.
Does the file get successfully converted, or does it end up in an error?
Could you try switching browsers to see if this helps?
Keep me updated with any progress!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hey @utahtroy - sorry to jump in, but did you try another browser to do this as Jay suggested?
Any additional information or screenshots are more than welcome.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
In order to determine if this is an issue with the conversion, we'd recommend using a different browser when accessing the Dropbox site to convert the Paper doc to a PDF file. Please could you try this out and let us know how it goes.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!