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Admin multiple roles
As an admin I want to assign multiple admin roles to another user. Issue details: Please can I request additional improvements to the Admin roles that can be associated with a users account. At present, User Management, Billing, Content are all separate role types; which can only be assigned to a single user each. We have the requirement for one user to have access to User Management AND Billing AND Content. However this cannot be done. The only current workaround is for the user to be made 'team Admin' which poses a confidentiality issue . Please can you provide functionality for users to be assigned more than one role.
I keep getting messages to update my billing info even though I've already done so
I keep getting messages to update my billing information or face a downgrade in my service. I've updated more than once, but the messages keep coming: "Last chance before you're downgraded! We tried multiple attempts to renew your Dropbox plan, but couldn't process your payment. Your account will downgrade on May 21, 2025 if you do not update your billing info." Something's amiss.
I can't unsubscribe from my Dropbox Plus subscription
I have no option to unsubscribe my plan. I have tried through the app, two different browsers and my phone. However it is not an option to unsubscribe... Apparently i can't get in touch with support either, and it is not possible to delete my account. I must admit i feel kind of scammed after having unknowingly paid the subscription for years - and now wanting to unsubscribe not having the option.. What can i do to end my subscription?
Refund not received after subscription cancellation (Ticket #24953311)
Hi everyone, In early April, I contacted Dropbox Support to cancel my paid subscription. On April 4th, I received confirmation via Ticket #24953311 that the cancellation and refund had been processed, and that the amount would be returned within 3 to 5 business days. However, more than a month has passed and I still haven’t received the refund. I tried reaching out again, but was redirected to an unmonitored inbox (Ticket #25009410), and haven’t received any response since. Has anyone in the community experienced a similar issue or knows how to actually get in touch with someone from the Dropbox team who can help? Thanks in advance for any suggestions or guidance!
Can't access previous bills after switching plan to Basic
Hi, after roughly 5 years on the Plus plan, I just switched to Basic the other day because I won't be needing Dropbox anymore. I wanted to download the last invoice (for April 2025) but can't access my Billing area anymore - all it tells me is "Something went wrong while retrieving your billing history. Please try again later." (Yes, I have tried this more than once.) The cherry on top is that now that I'm on the Basic plan, I can't contact customer service to ask for my last invoice. Perfect... So the question is, how do I access my invoices?
How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?
I have both an Adobe Creative Cloud and a Dropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub. It has only recently renewed but as my work situation has changed I need to cut some costs while I seek new work. I want to keep my subscription but want to take advantage of this offer I'm entitled to. Could someone let me know if they've been able to do this? When I click Redeem Offer it says I already have a Dropbox Plus plan. I've been paying for Adobe for 30 years and Dropbox for 15 years. Many thanks! https://creativecloud.adobe.com/cc/discover/article/creative-cloud-perks?promoid=T32PLP96&mv=other&locale=en-AUTrying to upgrade my account but it says I'm already using a Dropbox account with the same Apple ID
hi, a file someone sent me on Dropbox is not uploading. I only have 2 GB of storage on my account and It says I used 1.8 GB. I tried to upgrade to 2 TB, to the plus plan and it won’t let me. It says I am already using a Dropbox account with the same Apple ID. It then says to contact customer support and I can’t find a way to get a hold of drop box. Please help me figure out why it won’t let me upgrade. This is is the only drop box account I have. Is there a way to get a hold of drop box’s customer support team? Thanks.I'm trying to see which Dropbox account I'm being billed for, but my details aren't accepted.
Hello, I have an ongoing amount being taken on my credit card. I have tried using the transaction search function however it's not accepting the last four card digits and the expiry date, both of which I have accurately entered. I need urgent assistance with the details for this amount as my paid account was cancelled years ago. Thank you.
