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I see a grey X next to my Windows files and they can't be opened after disabling computer backup
Hello! I used to use the backup feature of Dropbox for my computer. Notably, this included my Documents folder (on Windows 10). At some point I turned off the backup feature because I thought I didn't need it any more. I thought this would stop the integration with my computer gracefully, but it seems that now many of my files in my Documents folder are no longer accessible, as if they were made online-only (but there is no longer an online version backing them). Some screenshots attached. The problem files appear with a grey X on the bottom left of the icon. If I try to open them, I get failure and an error message sometimes depending on the program trying to open it. I do not have OneDrive, which is the usual cause I see online for the grey Xs. How can I get my files working again? grey Xs on files that cannot be openedgrey Xs on files that cannot be opened what happens if I try to open a text file with an X using notepad++what happens if I try to open a text file with an X using notepad++
My account shows there are 33GB of backups, but my Backups page is empty.
Hello, My account shows that it's out of storage, I have only 180MB in regular files and a 33GB backup, but I don't see it anywhere else than in the subscription page. Nothing on the backups page. I can't delete this file to free up the space. Where can I find access to it?
I'm trying to back up 100GB of files to Dropbox, but it's super slow.
Hi there, I just started using Dropbox to backup 100 Gb of an external drive on the Cloud plus a few Gb from the system drive. I'm on Macbook & Sonoma 14.7.2 + Dropbox Desktop App. I've noticed that sometime the uploading process is not moving...or super slow for like hours, an entire night. Then suddenly in 2 hours it uploads 20% of the whole folder. Then again...super slow progress or no progress for hours, even if it indicates that is syncing. My connection is good, I'm also uploading parallel backups on Google Drive without problems. I tried stopping and resuming the sync without any significant effect. Since I'm going to use Dropbox mainly to backup, I need to know if this is a standard behaviour, a kinda limitation on the bandwidth or if not, cause when you have to upload some big amount of data, wasting one night of upload with no progress at all it's not cool. ThanksHow to undo an accidental backup to Dropbox?
A couple of months ago I must have accidently hit a key where it seems my complete computer is backed up to dropbox. I'm on a Mac and my "Documents" folder now has a Dropbox icon and it seems each file is no longer located on my mac but on Dropbox. So I depend on internet speed for access to the files. I have solved part of the problem by making all my folder "available offline" which, I assume, restores my Mac the way it was before. But I would like to permanently disable this automatic backup and have my documents folder looking the same way it was before all this happened.Can't backup a folder because it's not in default location (it is, I think)
I had used Dropbox before, worked great. I had to reinstall it to today because of reasons. When I wanted to set it up again, I checked to backup the Documents folder but got the message below. Also, in my File Explorer, the option to "Backup to Dropbox" is no longer there.
