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I got asked to join a Clients TEAM - when i already had a business account for years before this...
I use DB everyday for my business, servicing 100's of clients with all types of Photo files... it was usually a peer to peer transaction, i upload files & grant access to them... end of story... THEN, I recently did a large job for a client with 1000 .JPG files... a few days later i got an email that said "the same client" wanted me to join their "Team" I thought this was harmless & i said ok, perhaps this was a new featurein DB, but as soon as i clicked OK it started merging ALL of my files, im talking my business account with Terabytes of files to the new client TEAM account.... i no longer have my own personal business account that ive had & paid for annually for years... im now listed as a team member & now my client is the ADMIN of all my files...! How can i undo this??? I pay a large annual fee to DB with paypal & tnow DB has already changed my account setting & refunded me $$$ via Paypal because now my client owns the account & pays the fees... This is so annoying and really bad for me if they drop me from the team i'm in FEAR of losing everything i have stored... HELP!
I've paid for a plan, but my account doesn't reflect the upgrade. No reply to ticket raised.
I use DropBox for our charity documentation and paid for a plan with charity funds, yet this is not reflecting on the account as it still is a free account. I have opened a ticket via email with the details of the payment, yet I've had no response and I'm starting to become frustrated with this lack of customer service.
Can't access previous bills after switching plan to Basic
Hi, after roughly 5 years on the Plus plan, I just switched to Basic the other day because I won't be needing Dropbox anymore. I wanted to download the last invoice (for April 2025) but can't access my Billing area anymore - all it tells me is "Something went wrong while retrieving your billing history. Please try again later." (Yes, I have tried this more than once.) The cherry on top is that now that I'm on the Basic plan, I can't contact customer service to ask for my last invoice. Perfect... So the question is, how do I access my invoices?
I want to redeem the Dropbox Basic Extra plan.
I got a notification popup that offered me Dropbox basic-extra. It was around 500GB for around $6 a month. I was excited to take the offer but was busy with other people and the timing was not right so I thought I would sign up later when I got home. But the offer was gone. On a Live Chat a customer service person gave me a URL link to redeem it but it just gave an error that said it is not available. How can I get the basic-extra plan? It is just personal use and I just cannot justify 2TB or more money. Kindly let me know how I can upgrade to the basic-extra plan. Thank, Gary
Need a phone number to contact support
It would be great if you actually had a phone number and took Customer Service seriously. My company just refused to use them, 25 to 30 users with their own unique IDs and we were going pay for all of them, but I had a billing issue with mine and I told them that I couldn’t even get anyone to call me no matter how many times I asked. Customer Service is severely lacking, they took multiple days to get back with me
More space for individual accounts.
There are a lot of solo entrepreneurs who need more than 3+1 TB of Dropbox space. I would like to see a more cost-effective offer for those people, like me, who don't work in a team but still need a lot of Dropbox space. Simply put: 60–70% of all creative professionals. It's time to deliver a new subscription plan that includes the following options: 1 user with the option for 3, 4, 5, 6, 7, 8, or 9 TB of space. Thanks, Marcel