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445 TopicsHow can I free up space on my Basic account, without affecting my team one?
I have a 'personal' Basic account. I am also a 'Team Member' on a business account. My Basic account is way over its capacity...I want to see how I can clean up my storage, but make sure I do not mess up the Business Dropbox32Views0likes2CommentsDropbox est plein même sans aucun fichier.
Je reçois fréquemment des e-mails m'indiquant que je n'ai plus d'espace dans mon Dropbox, et que j'ai utilisé tout l'espace disponible, mais quand je l'ouvre, il est complètement vide : aucune photo, aucun fichier, rien... Que devrais-je faire?31Views0likes1CommentDropbox pleine sans fichier
Bonjour, Je reçois des notifications quotidiennement indiquant que mon compte est saturé, et effectivement rien ne se charge, alors que j'ai 0 fichier enregistré et qu'il est bien indiqué dans mon compte que 0% et 0octet sont utilisés. Comment débloquer mon compte ou éventuellement retrouver ces fichiers fantômes ? Merci d'avance !25Views0likes1CommentTwo referrals reported as "Ineligible. What can I do?
Dropbox Plan basic Device HP G9 Operating System/Browser (if using the web) Win10 Question or Issue I recently send a referral link to two friends, inviting them to join Dropbox. I know both of them never used (nor registered to) Dropbox, but both of them are now marked as "uneligible". I do believe this is not the case: it is possible they showed your systems my same IP address, because in both cases they were using my WiFi at my office, which hides the internal clients' IP address and only shows a single IP address (NAT) to the rest of the Web. Can you kindly further investigate? Thanks.52Views0likes2CommentsReferral shows as “Ineligible” – all team members from the same company
Hi Team, I’m writing to ask for help regarding the Dropbox referral program. I invited several of my company colleagues using my referral links, and each of them successfully: Registered a new Dropbox account via my link; Verified their email addresses; Installed and logged into the Dropbox desktop application. However, my referral page shows these invitations as Ineligible. We all work in the same company and use the same office Wi-Fi network, but each person has their own device and unique email address. Could you please check if our same-network environment might have caused the system to flag the referrals incorrectly? Cheers Brandon46Views0likes1CommentDropbox mails says I'm out of space, but I'm using only 17%.
Dropbox Plan Basic Device Macbook Air M2 Operating System/Browser (if using the web) MacOS 26.0.1 Dropbox App Version (if using the app) Question or Issue Some time ago Dropbox notified my that my storage was above threshold because another user shared some huge files with me. I quickly deleted those files and several other and now my storage use is now down to 16,64%. However, Dropbox keeps sending me mails insisting that I need to upgrade my plan in spite of my low storage usage. It been a few weeks since I lowered my usage to 16,64% but the out of space-mails keep coming. How do I make this stop? Support rejects my question and has closed the ticket #25687729: Submission from Get HelpSolved84Views0likes3CommentsCompte Dropbox est vide et pourtant il m'annonce 76 mo utilisés .
Bonjour, Je n'ai aucun fichier dans ma Dropbox. Je n'ai pas fait de partage (étant bien incapable de comprendre comment ça fonctionne de toute façon). La fonction backup est désactivée. J'ai supprimé définitivement tous les fichiers qui étaient présents dans la corbeille (en remontant jusqu'au début de mon utilisation de Dropbox) Malgré cela il m'annonce encore 76.02mo utilisés. Pouvez-vous corriger ce bug ? Merci.Solved54Views0likes3Comments