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Can't update billing info to receive a refund on a now Basic account
I started a free trial then was charged for the essential plan. My bank flagged it as fraud and canceled the card. I contacted dropbox for a refund, which they provided however, the card on file is the one that ny bank canceled. Now that my plan has dropped to basic I cannot get any help to update the card & receive the funds. I do not have an option to update billing as it's blank. I've tried to respond to the initial chat but that seems to go to an unmonitored inbox.
Refund not received after subscription cancellation (Ticket #24953311)
Hi everyone, In early April, I contacted Dropbox Support to cancel my paid subscription. On April 4th, I received confirmation via Ticket #24953311 that the cancellation and refund had been processed, and that the amount would be returned within 3 to 5 business days. However, more than a month has passed and I still haven’t received the refund. I tried reaching out again, but was redirected to an unmonitored inbox (Ticket #25009410), and haven’t received any response since. Has anyone in the community experienced a similar issue or knows how to actually get in touch with someone from the Dropbox team who can help? Thanks in advance for any suggestions or guidance!
I keep getting monthly bills from Dropbox and I can't contact anyone for a refund.
Hi, I have a problem with dropbox. I tried contacting the billing team and they havent got back to me yet and its been 3 days since. I never received any response from them. I just noticed at my online banking that they've been deducting money from my bank account since November 2024! every. single. month. Any advice??????? It's really annoying that I can't give them a call.
I've been charged for Dropbox for 2 years, but I'm on a Basic plan
As titled, I have never authorized any payments with my free plan, yet I found I was charged $119.88 on March 25 2025, when I look back I found out I was actually charged the same amount on 2024. I only have one account (this one). No transaction id associated with my transaction, so I cannot use the lookup tool. This is extremely frustrating, I have read many discussions with the same issue but no clear solve was found. Please help. I would like the two year refund and to stop charging me.
How can I cancel an old Dropbox Plus subscription?
Hi all, I am sure this has been asked before but couldn't find anything that quite fit my problem. I have an old dormant Dropbox Plus subscription that I need to cancel... but the email address associated with the account has been deactivated many years ago. When I try to log into Dropbox on this old account, I get past the password entry and then get notified that a 6 digit code has been emailed to the deactivated email address (which I cannot access), so I cannot complete the authentication step to log into the Dropbox Plus account and go through the cancellation process. I have tried multiple methods to contact Dropbox support but there does not seem to be a way I can actually talk to a person? How do I get in contact with someone from Dropbox so I can get this sorted out? Thanks in advance
My Dropbox account was accidentally upgraded and I need a refund.
Morning, I just received two email stating I upgraded to the essentials plan, I was on basic and am guessing this was a trial period upgrade. I have sent an email requesting cancellation of the upgrade with refund through PayPal. I am from Australia if that helps, is this the correct process or is there something else to do? Time difference doesn't help as I can not complete live chat. Regards, Tim.
I need to cancel a subscription urgently
My Dropbox subscription was automatically renewed today, but unfortunately, it was billed to my previous employer’s organizational credit card, which we had used for payment last year. Could you please assist in refunding the charge to that card and instead billing the current updated card listed in my payment information? This is quite urgent, as it involves a company account that I no longer have authorization to use.Someone used my billing info and am now being charged monthly for a subscription
I noticed on my CC that I’m being charged by Dropbox again. I have only had a free account, so I was puzzled. Investigation resulted in finding someone fraudulently is using my info on an acct. And charging my CC. Obv I want that stopped. How do I report it, and stop further charges? There’s little I can do bcz I only have a basic acct and can’t call customer service. This is very frustrating. Thx.