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Kanario's avatar
Kanario
Helpful | Level 5
6 years ago

Re: Getting strange icons in Windows Explorer

Hi,

Today when I turned on my pc and opened System, every icon in there showed a small red circle with a white "x" inside of it (see capture) but, on the other hand, I could open all them and have access to the files as usual before this happened (Discs C: E: and F:, and the DVD RW unit).

I spent a couple of hours in Google trying to investigate it but found just something similar concerning to OneDrive cloud.

What did I do? I opened the Task Manager, and in Processes tab, I did right click on "Dropbox.exe" and selected "Finish proccess".

So soon as I did it, opened again System, and all these "x" symbols disspeared from the icons.

After this, I launched Dropbox, and when it was ready, I refreshed System folder (F5) and every icon showed again the same white "x" into a red circle. Again stopped Dropbox through TaskAdmin, refreshed System folder and that "x" dissapeared again after refreshing, so I think it could have some kind of relation with that symbol in the icons.

Then I downloaded DroppboxInstaller.exe and executed it, and the issue reproduced again.

Do you know if there is any solution, or should I uninstall and reinstall Dropbox? Thank you.

PD: windows 7 professional Service Pack1

1 Reply

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hey there Kanario - sorry to hear about this.

    As some other users reported this too, I went ahead and merged your post into this thread so as to ping you with my suggestion (i.e. downgrade from the beta build and install our latest stable version of the desktop app). 

    Can you take a look and let me know if it worked for you as well?

    Thanks in advance and sorry for the late response - your post had been caught by our Community's spam filters (probably due to its length) and I just got the chance to get to it. 

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