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DUNK1's avatar
DUNK1
New member | Level 2
3 years ago

Re: Do not receive verification code via SMS

I don't get an SMS with a login code! My number does not receive SMS for two-factor authentication. I haven't received an SMS with a code for the third day. I tried restarting the phone, changing the sim card from the mobile phone slot, nothing helps me. Please help me, I do not know what to do already... I can't just log into my account because of this. Login to my account via google. I don't even remember the backup security codes. I can't do anything right now. I ask you to help me very much. I don't have any strength anymore. I have access to my phone number, email, but I can't get an SMS with a security code, it just doesn't come to my number! I also don't have any devices on which I logged in to my dropbox account. I only log in from my iPhone 12 phone

1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi DUNK1, welcome to our Community! 

     

    As you're not receiving the SMS from Dropbox in order to access your account, have you made sure that you have the correct number listed in your Dropbox settings? 

     

    Also, have you contacted your phone carrier to see if the messages are being blocked for some reason?

     

    Keep me updated with any progress!

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