Hi All, I'm currently waking up to an error within Premiere using the Dropbox Replay app. Pulling up the window from the menu gives me the rainbow bars and "unexpected error." No software or OS updates since last using it yesterday. Restarted everything and the problem remains. Any help?

Hey kanejameson, thanks again for the post and letting us know. We've isolated the issue and rolled out a fix. Sorry for the inconvenience.Please let us know if you have any other issues with the plugin.

Dropbox Replay interface in Premiere broken

8 Replies

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barlock
Dropbox Engineer
2 years ago
Hey kanejameson, thanks again for the post and letting us know. We've isolated the issue and rolled out a fix. Sorry for the inconvenience.

Please let us know if you have any other issues with the plugin.
- Graham
  Community Manager
  2 years ago
  Hi everyone,
  
  Thanks for taking the time to report this issue, we really appreciate the time and effort it takes to surface these things, and the role that plays in getting them fixed!
  
  I wanted to let you all know about the brand new Dropbox Replay group we have just launched here on the Dropbox Community. The group will be a great place to chat with other Replay users, discover tips and tricks, and give us your feedback. You can join now by following this link and hitting the "Join group" button!
  
  Thanks again!
  Graham
Megan
Dropbox Community Moderator
2 years ago
Hey kanejameson, thanks for bringing this to our attention!

As a first step, would you mind clarifying the OS you're using on your end?

I'd also appreciate a screenshot of the error, in order for me to have a clear visual too.

Keep me posted, and we'll take it from there!
- kanejameson
  Explorer | Level 4
  2 years ago
  Sequence: in Premiere click on extensions and click on Dropbox Replay, Replay window launches. I can see the file previews. When i click on any of them i get this error:
  
  Device name EditingBay
  Processor 11th Gen Intel(R) Core(TM) i7-11700F @ 2.50GHz 2.50 GHz
  Installed RAM 16.0 GB (15.9 GB usable)
  Device ID 3546465C-9EF6-476A-A603-42249E4AE357
  Product ID 00342-20765-09615-AAOEM
  System type 64-bit operating system, x64-based processor
  Pen and touch Pen support
  
  Edition Windows 11 Home
  Version 22H2
  Installed on ‎2/‎24/‎2023
  OS build 22621.3007
  Experience Windows Feature Experience Pack 1000.22681.1000.0
  
  Premiere 23.6.4 (Build 2)
  - Megan
    Dropbox Community Moderator
    2 years ago
    Hi kanejameson, just wanted to check with you if you're still having this issue.
    
    I'm asking, because we had a temporary outage yesterday, that could have affected this feature too.