Forum Discussion

OwenVancouver's avatar
OwenVancouver
New member | Level 2
6 months ago

Every 9x16 video I upload to Replay that is longer than 32 seconds, always glitches at 31.975s in

Every 9x16 video I upload to Replay that's longer than 32 seconds glitches, and the audio+video desync. Strangely, my 16x9 videos never glitch. Please let me know what you see and if there's a fix!...
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey OwenVancouver - when you say team, are you all part of the same Dropbox for teams account or are you using individual accounts? 

Did you try reaching out to our support team directly for further assistance since you first noticed this? 

OwenVancouver's avatar
OwenVancouver
New member | Level 2
6 months ago

Hi! Yes, we use Dropbox Replay as part of a company team account. I am chatting with support now and will let you know if it is resolved. Thank you!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    I see, thanks for keeping me in the loop on this and let me know if you have anything to ask or add in the meantime OwenVancouver 

    If you'd like to, you can also share your ticket ID with us here so that we can look it up in our system as well, if needed. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey OwenVancouver - just checking in to see if you got our last reply. In case you still need any help feel free to reach back out and if the issue was resolved for you, let us know what did the trick after all. 

About Dropbox Replay

Node avatar for Dropbox Replay
Ask questions and get support on how to use Replay

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!