Forum Discussion

Mark Jackson C.'s avatar
Mark Jackson C.
Explorer | Level 4
4 years ago
Solved

Getting Access to Replay

Hi, I am the admin for our account and I would like to try out Replay for our video production services. Am I able to be given access to this?   I reached out to support and they told me to fill...
  • Emma's avatar
    Emma
    4 years ago

    Hi all,

     

    The team have fixed this issue and Replay should be working properly. If you are still experiencing issues please let us know.
     
    Apologies for any inconvenience this may have caused, and thanks again for bringing this to our attention.

Mark Jackson C.'s avatar
Mark Jackson C.
Explorer | Level 4
4 years ago

Hi.

No none is able to access Replay at all.

 

When I go to the Replay page I get the following message:

Dropbox Replay isn’t enabled for your team

Please reach out to a Dropbox Business admin on your team to request access.

 

I am the business admin and I cant find anywhere in my account to activate or enable replay.

 

Any help in pointing me in the right direction to get access to this would be appreciated.

 

Thanks.

Mark
NZ

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey Mark Jackson C., sorry to jump in here!

When you, while signed in to your admin account, go to https://www.dropbox.com/replay, are you perhaps able to see an option to 'Get Replay'?

Or are you only seeing the message you mentioned above?
  • Mark Jackson C.'s avatar
    Mark Jackson C.
    Explorer | Level 4
    4 years ago

     Thanks for responding. This is what I see when I access the page while logged in as admin.

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Hi Mark Jackson C.! 

      Would it be okay for me to reach out via email, in order for us to investigate further? 

      Let me know!
      • Mark Jackson C.'s avatar
        Mark Jackson C.
        Explorer | Level 4
        4 years ago

        yes, that is perfectly fine

About Dropbox Replay

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