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AJSanow's avatar
AJSanow
New member | Level 1
9 months ago
Solved

I'm getting an error when viewing a Dropbox Replay link, even after purchasing the Replay add-on.

A colleague sent me a link to a Replay video but when I tried to view it I got an Unexpected error message. So I purchased the Replay add-on for my Plus account, but I still get the same Unexpected e...
  • Nancy's avatar
    Nancy
    9 months ago

    Welcome to the Community, AJSanow! 

    Can you send me a full screenshot of the exact error you’re receiving? 

    Is this something you experience across multiple browsers? What if your colleague deletes the previous link and sends you a new one?

    Keep me posted for any updates.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Welcome to the Community, AJSanow! 

Can you send me a full screenshot of the exact error you’re receiving? 

Is this something you experience across multiple browsers? What if your colleague deletes the previous link and sends you a new one?

Keep me posted for any updates.

About Dropbox Replay

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