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AJSanow's avatar
AJSanow
New member | Level 1
9 months ago
Solved

I'm getting an error when viewing a Dropbox Replay link, even after purchasing the Replay add-on.

A colleague sent me a link to a Replay video but when I tried to view it I got an Unexpected error message. So I purchased the Replay add-on for my Plus account, but I still get the same Unexpected e...
  • Nancy's avatar
    Nancy
    9 months ago

    Welcome to the Community, AJSanow! 

    Can you send me a full screenshot of the exact error you’re receiving? 

    Is this something you experience across multiple browsers? What if your colleague deletes the previous link and sends you a new one?

    Keep me posted for any updates.

AJSanow's avatar
AJSanow
New member | Level 1
9 months ago

Hi Nancy, having the colleague send me a fresh link worked. Thank you!

Theresa's avatar
Theresa
Icon for Community Manager rankCommunity Manager
9 months ago

Hey AJSanow, I am happy to see you got access to that Replay link thanks to our Nancy's suggestion and of course welcome to the Dropbox Community. 

By the way, my name is Theresa, and you might see me popping up around the Community đŸ‘©â€đŸ’». I love connecting with our members and discovering all the creative ways they use Dropbox on the daily. 

If you're up for sharing, I’d love to hear how you use Dropbox 💡 Your insights might inspire helpful tips for others or even spark new ideas for our internal team. Who knows? You could be the reason someone discovers their next favorite feature đŸ€—

T đŸ˜ș (Dropbox Community Manager)

About Dropbox Replay

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Ask questions and get support on how to use Replay

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