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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Re: Sometimes the playback doesn't start when using Replay.

Hey Gary K., thanks for posting here today!

You mentioned using a different browser when you notice this behavior. Does this usually resolve the issue? 

I'm asking because in this case it might be a browser-related case. Have you tried clearing your browser's cache by any chance? 

Let me know more, and we'll take it from there.

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  • Gary K.'s avatar
    Gary K.
    Explorer | Level 3
    7 months ago

    Hi Megan,  I've tried using a different browser but that doesn't seem to resolve the issue. Sometimes it has but now usually so its probably not a browser issue. It seems you just have to wait for 5-10 min then everyone can log back in. Haven't tried clearing the cache. Is there some kind of file size/time duration limit on certain accounts? One of our team did contact customer support but they said take a live vide of the session and sent to them if it happens. We just don't have the time to do this. Looks like we might have to use Frame.io for our spotting sessions. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Hey Gary K., thanks for the speedy reply! 

      Would you be able to send me the ticket number reference, in order for me to locate it on my end? 

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