Forum Discussion

KohllahStudios's avatar
KohllahStudios
Explorer | Level 3
2 years ago

Replay project broken: “An unexpected error has occured” and I cannot access the project files.

For some reason, only one of my projects are inaccessible. When I try to open it, as the owner, I get a “An unexpected error ah accrued” and I cannot access the project files.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi KohllahStudios, let's jump right into this! 

 

I'd more than appreciate it, if you could send me a screenshot, in order for me to have a visual of the error you receive too. 

 

Keep me posted, and we'll take it from there!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey KohllahStudios, thanks for that! 

     

    I'm not sure if this relates to your browser yet; could you check if this is also happening on an incognito window with no extensions or plugins running?

     

    Apart from that, do you get any better results on other browsers?

    • KohllahStudios's avatar
      KohllahStudios
      Explorer | Level 3
      2 years ago
      I have tried on other browsers, both on mobile and desktop, and the others that have edit access can still see it. It’s just on my side
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi KohllahStudios, thanks for the details. Please could you contact the support team with this information for them to investigate further.

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