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Forum Discussion
KohllahStudios
2 years agoExplorer | Level 3
Replay project broken: “An unexpected error has occured” and I cannot access the project files.
For some reason, only one of my projects are inaccessible. When I try to open it, as the owner, I get a “An unexpected error ah accrued” and I cannot access the project files.
KohllahStudios
2 years agoExplorer | Level 3
I have tried on other browsers, both on mobile and desktop, and the others that have edit access can still see it. It’s just on my side
Jay
Dropbox Community Moderator
2 years agoHi KohllahStudios, thanks for the details. Please could you contact the support team with this information for them to investigate further.
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