Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

timcase's avatar
timcase
New member | Level 2
6 months ago

500 Error at /1/oauth2/authorize_submit After User Clicks "Allow" in OAuth Flow

We’re encountering a persistent OAuth issue that affects only one user on a Dropbox Business account. Issue Summary: Affected user: Dropbox Business (Standard or Advanced) OAuth scopes requested:...
DB-Des's avatar
DB-Des
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi timcase​

In order to help identify the cause of the problem, have the user encountering the issues try the following steps in order, and let us know if any of them resolve the issue:

  • Open a private browsing/incognito window: Cached data and cookies can sometimes cause issues. Opening a private window should resolve problems in this case.
  • Disable add-ons and extensions: Certain add-ons and extensions can interfere with expected browser behavior. Disable them and refresh the page.
  • Clear cookies and cache: Clearing your cache and cookies can often fix display issues.
  • Update your browser: Making sure your browser is up to date can prevent compatibility issues.
  • Try another browser: The issue you’re facing could be specific to the browser you’re using. Trying a different browser may solve the problem.

About Dropbox API Support & Feedback

Node avatar for Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!