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Forum Discussion
Broedx
4 years agoExplorer | Level 4
500 error Request url '/2/files/upload_session/append_v2' method 'POST'
I bought a Dropbox 2 TB subscription to store backups of my site, but I get a 500 error when uploading backups to Dropbox storage. This happens when uploading a 22 GB site in a .gz archive
Here are...
Greg-DB
Dropbox Community Moderator
4 years agoThanks for following up. Unfortunately in this particular case this doesn't appear to be sufficient for me to investigate. Can you please open a ticket here from the affected account, and also let us know the relevant app name, so we can look into this internally? Thanks and apologies for the bother.
Broedx
4 years agoExplorer | Level 4
I use FastPanel to host sites and create site backups. I created a help ticket, thanks.
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