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jeji's avatar
jeji
Explorer | Level 4
5 years ago

API get_metadata returns 429 text/html

Recently we've been getting text/html 429 responses from the get_metadata endpoint, when we specify

Accept: application/json

header.

 

Response:

{:request=>{:url=>"https://api.dropboxapi.com/2/", :endpoint=>"files/get_metadata", :body=>"{\"path\":\"/myfolder\",\"include_deleted\":true}"}, 

:response=>{:code=>429, :body=>"<!DOCTYPE html>\n<html>\n<head><meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\">\n<title>Dropbox - 4xx</title>\n<link href=\"https://cfl.dropboxstatic.com/static/css/error.css\" rel=\"stylesheet\" type=\"text/css\"/>\n<link rel=\"shortcut icon\" href=\"https://cfl.dropboxstatic.com/static/images/favicon.ico\"/>\n\n</head>\n<body>\n<div class=\"figure\">\n<img src=\"https://cfl.dropboxstatic.com/static/images/illustration_catalog/404_error-illo.png\" srcset=\"https://cfl.dropboxstatic.com/static/images/illustration_catalog/404_error-illo@2x.png 2x\" alt=\"Error: 4xx\"/>\n</div>\n<div id=\"errorbox\">\n<div class=\"not-found\"> <h1>Error (4xx)</h1> We can't find the page you're looking for. <div class=\"not-found--links\"> Here are a few links that may be helpful: <ul> <li><a href=\"https://www.dropbox.com/home?_tk=fof\">Home</a></li> <li><a href=\"https://www.dropbox.com/help?_tk=fof\">Help center</a></li> <li><a href=\"https://www.dropbox.com/login?_tk=fof\">Sign in</a></li> <li><a href=\"https://www.dropbox.com/register?_tk=fof\">Get a free account</a></li> <li><a href=\"https://www.dropbox.com/plus?_tk=fof\">Dropbox Plus</a></li> <li><a href=\"https://www.dropbox.com/business?_tk=fof\">Dropbox Business</a></li> </ul> </div> </div>\n</div>\n\n<script>\nmessage = {\"ru\": \"\\u003cdiv class=\\\"not-found\\\"\\u003e \\u003ch1...

Is there a reason why we're getting a text/html response instead of a json response?

  • Greg-DB's avatar
    Greg-DB
    5 years ago

    To follow up here, the team confirmed that they found and resolved the issue with the excessive 429 responses with HTML bodies as of late Friday. Apologies for the inconvenience. 

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for the report. It looks like we may be using a generic HTML error page in some rate limiting cases. We'll look into it.

    • jeji's avatar
      jeji
      Explorer | Level 4

      Thanks, keep me posted please!

      • UlfFahlen's avatar
        UlfFahlen
        New member | Level 2

        We're having the same issue. Suddenly some of our internal applications are crashing due to this. It disrupts our work very seriously. I dont feel me made any abusive calls.

         

        Our apps are set in "development" status and used only by ourselves.

    • Fotosprint's avatar
      Fotosprint
      Explorer | Level 3

      We're having a similar issue.


      Some requests to different endpoints are returning 429, that's may be normal due to rate limit.

      But before, Retry-After header was returned, and we waited that time before retrying another request.

      Now, Retry-After isn't present and we don't know exactly how long to wait before retrying or continuing the upload.

      • Greg-DB's avatar
        Greg-DB
        Icon for Dropbox Staff rankDropbox Staff

        To follow up here, the team confirmed that they found and resolved the issue with the excessive 429 responses with HTML bodies as of late Friday. Apologies for the inconvenience. 

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