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API v1 Turn Off Time
I know it is available till 28th Sep (today), but it would be nice to know what time it will actually be turned off so I can start to monitor any issues.
Greg-DB
Dropbox Community Moderator
Dropbox Community ModeratorWe haven't officially announced a specific time for the shutdown, but it will likely be some time around 10 am PDT.
- Thanks, that's useful.
- Just realised that the cutoff date is somewhat ambiguous (could be interpreted as today or tomorrow). Presume you meant 10:00am (ish) today?
I am not a developer - I have a Dropbox plus. One of my team members just received the v1_retired error message when attempting to save something in Dropbox. Sounds like her version has not migrated. None of us are "developer-savvy" so what do we do??? I have advised her to uninstall Dropbox and reinstall it. Is there something else that we should be doing?
- Greg-DB
vickiADK If you or a team member receive this error message, it indicates that the third party app you're using is still using the now-retired API v1. (This is unrelated to the official Dropbox client itself, so re-installing that won't help.)
If you're not the developer of the app, you'll need to contact them and request an updated version of the app that uses API v2 instead. They can contact us and request an extension for access to API v1 if necessary.
Thank you, Greg. When you say "the third party app" I'm not even sure what you mean. Is that a software program that maybe she's using? For instance, I use Acrobat Pro to manipulate PDFs and she uses Nitro. Could Nitro be the issue? Sorry my questions are so elementary, but we rely on Dropbox for our entire business (13 of us in the company) and I need to figure out how to get this solved. Any advice is certainly welcome. Thank you!
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