Forum Discussion

Jeffery's avatar
Jeffery
Explorer | Level 4
9 years ago
Solved

Are webhooks down ?

Hi dropbox team,   we just get the mail about "We're seeing a large number of errors being returned by your webhook URI" from you but we still only receive the GET request but do not get any POST r...
API
  • Greg-DB's avatar
    Greg-DB
    9 years ago
    Webhooks are currently working, but there are a few ways for issues like this to occur for specific webhook URIs. If you haven't already done so, please open an API ticket from the account that owns the relevant app(s) with the details so we can look into it specifically:

    https://www.dropbox.com/developers/contact
kithokit's avatar
kithokit
Explorer | Level 4
9 years ago

How do u know it? Do you mean from Dropbox Server to AWS region?

 

Jeffery's avatar
Jeffery
Explorer | Level 4
9 years ago
Dropbox support give us 1 example IP address for testing and we find it can not be reached from our servers in AWS JP region.
I think you can create API ticket from your account to Dropbox support and find out the root cause together. If we don't get the example IP address , it is hard to find what happen between dropbox and our servers

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