Forum Discussion

nicoslepicos's avatar
nicoslepicos
New member | Level 2
8 years ago
Solved

Are Webhooks Not Functional? We verified, but not receiving notification on changes.

We've created an endpoint that has code in place to verify the webhook. That part seems to work well as we received the challenge and echoed it back. The app shows as Enabled and verification was successfufl. However, after that, if I go into my dropbox folder, either online or in the sync'd desktop folders, I don't receive any events. 

https://www.clay.run/services/nicoslepicos/dropbox-webhook-handler-start/code

 

Would appreciate your support, feel free to shoot me an email. In general we're trying to make it easier to work with APIs and Webhooks so happy to give some feedback on our experience too :)

 

Thanks,

Nicolae

  • nicoslepicos's avatar
    nicoslepicos
    New member | Level 2

    Seems that they are working now... I got an email that said the app was added to my account 5 minutes ago, so just tried to make another change to my folder and I did receive an event now.

     

    Also I now see the app in the list of my connected apps on this page: https://www.dropbox.com/account/connected_apps Which I didn't a second ago. I may have hit the button here to cause it to connect?  Before this said 0/500 so not sure what changed?

     

    Thanks for your support. You may want to try this service out too to see what the experience working with Webhooks is like :) 

    https://www.clay.run/services/nicoslepicos/dropbox-webhook-handler-start


    Cheers,

    Nicolae

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Staff rankDropbox Staff

    Hi Nicolae, I just checked and webhooks are working properly for me.

     

    There are a few things to note though:

    - Webhooks will only be sent for users that are linked to your app. Make sure you connect your account to your app before testing webhooks.

    - Webhooks will only be sent for file/folder changes in linked accounts. I.e., just opening the Dropbox site or folder won't trigger a webhook notification. You'd need to add, edit, move, or delete a file or folder, etc.

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Staff rankDropbox Staff
      It looks like our comments just crossed. I'm glad to hear you got this working. It sounds like it was just that you didn't have your account linked yet.
    • nicoslepicos's avatar
      nicoslepicos
      New member | Level 2

      Hey, yah it seems the app was not previously connected to my account, but I'm not sure what exactly it was that I did to get it connected. 

       

      I did press the generate Access token button. Also, the changes I was making were adding / editing files, so those should have come in, but like you said it seems the app was not linked before :)

      • nicoslepicos's avatar
        nicoslepicos
        New member | Level 2

        Just for the future, what's the exact process for linking the app to the account?

About Dropbox API Support & Feedback

Node avatar for Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.5,941 PostsLatest Activity: 5 days ago
351 Following

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!