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DannyW's avatar
DannyW
New member | Level 2
6 years ago

Calling startOAuth2Authentication browser never closes and return to my app

Update After many tests I found that the Browser on the device is outdated.  I installed the latest Chrome browser and the problem still persist.  The only browser that is working is Firefox. Is th...
API
DannyW1's avatar
DannyW1
Explorer | Level 3
6 years ago

HI Greg,

I'm using Chrom v80.0.3987.119 too.  As i have mentioned i'm using a customized Android OS build and is at API 22.  The device DOES NOT have Google Services installed.  It is very barebone OS.

The app works fine if I select signin using Google but not when signing in using email/password. 

The device also comes with a stock Browser app com.android.browser version 1.6.02.06240 which DOES NOT work either.

However, my app works fine with Firefox version 68.6.0

 

Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for the information. I just tried this on an Android emulator running API 22 with the built in browser (though it's reporting a different kind of version number: 5.1.1-552941) and that also worked for me.

Do you have access to a device running a non-customized API 22? It would be useful to know if it does or doesn't reproduce for you there.

It's still unclear what the exact issue is, or what, if anything we can do about it, since it seems to be browser-specific, but in any case we'll need to be able to reproduce the issue first.

  • DannyW1's avatar
    DannyW1
    Explorer | Level 3
    6 years ago

    Greg,

    The Android device that we have do not have the standard OS version numbering so i can't even give you that. It is 1.6.xxxxx which is customized for the device.  We can not upgrade the OS either.

    The problem is when the browser displays the sigin in screen.  I select use another account.  I then enter a email and password to auth.  It then just sat there infinite loop.

     

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Is there a way for us to replicate that environment so we can reproduce the issue here?

      • DannyW1's avatar
        DannyW1
        Explorer | Level 3
        6 years ago

        Greg,

        It would be very difficult since I would have to send you the device to test.

        Is there a debug option for the Dropbox SDK that I can see what is happening during browser authentication ?

        Here is the video of my sample app. Note that the end of the video it just stuck and never returns.

        Link https://drive.google.com/open?id=1gVZ-3lmEz9Eexr6LQ998NmxlBYTWtr-T

         

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