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DannyW's avatar
DannyW
New member | Level 2
6 years ago

Calling startOAuth2Authentication browser never closes and return to my app

Update After many tests I found that the Browser on the device is outdated.  I installed the latest Chrome browser and the problem still persist.  The only browser that is working is Firefox. Is th...
API
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Unfortunately there isn't any extra debug option built into the SDK, and anything like that wouldn't really help in this case since the issue is happening in the browser itself.

For browser issues, we would look for JavaScript error information, which you already provided in your original message. Nothing in that output looked necessarily relevant though. It all just seemed to be at the informational or warning level, not any actual errors.

To double check though, since you mentioned you got that from Logcat, you might want to try using remote debugging to check the JavaScript console, as well as the Network tab, to see if there is any other useful error information.

Additionally, just to clarify, does the issue when using the latest version of the Chrome browser on the device look exactly the same as seen in Browser as shown in this video?

DannyW1's avatar
DannyW1
Explorer | Level 3
6 years ago

Thanks Greg. We will try to see if we can access to more debug info.

Yes.  On the lastest Chrome browser it is exactly as the native Browser that is installed on the device.  I did try using CustomTabIntent and same problem.  I even tried using the REST call https://www.dropbox.com/1/connect?.... and still same problem.

Why does it work on Firebox and not other browsers?

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks, please let me know if you get any more error information.

    Also, https://www.dropbox.com/1/connect?... is just a web site and not something you would call programmatically.

    Anyway, at this point I don't have enough insight on the issue to say exactly it would work in some browsers and not others (and only on some systems, for that matter). And on that point, it may be useful to know if it also occurs with the latest version of Chrome on your system when trying to log in to just https://www.dropbox.com/login itself.

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