We’re aware of an issue causing slower load times on the Dropbox Community forum. It should be resolved soon. Thanks for your patience! 

Forum Discussion

Teebob's avatar
Teebob
Explorer | Level 4
8 years ago

Can't download file from a password protected shared folder - 'shared_link_access_denied'

Hi

I'm trying to download a file with API from a subfolder of a password protected shared folder using the 'get_shared_link_file' function and but I'm receiving: 'shared_link_access_denied'.

I am providing the shared folder's password and the password is correct as I can access the folder and its subfolders and download the file if accessing via browser.

Example of the 'get_shared_link_file' parameters that I'm sending in the request:

"url":"https://www.dropbox.com/sh/blablabla?dl=0"
"path":"/PATH/TO/FILE/file.pdf"
"link_password":"password"

I have also tried the Dropbox API Explorer and the result is the same: 'shared_link_access_denied'.

What could be the problem?

 

 

API

8 Replies

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    Thanks for reporting this! This is a bug on our side. We're looking into it.
  • Gamabit's avatar
    Gamabit
    New member | Level 2
    8 years ago

    Hi @Greg K.

    Is there maybe any progress on this one? We have a lot of troubless because of files not being returned properly...

    Thank you

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Gamabit No, unfortunately I don't have any news on this. I'll follow up here as soon as I do.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Gamabit No, unfortunately I don't have any news on this yet.

  • johntrenwith's avatar
    johntrenwith
    New member | Level 2
    7 years ago

    Hi @Greg K.

    Has there been any progress with fixing this bug? I'd hoped to automate the download of a shared file using the Dropbox API but I'm also getting the 'shared_link_access_denied' error even though the password is correct. Is there any chance of escalating this?

    Thank you

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    johntrenwith This is still open with engineering, though I still don't have an update on it yet. I'll bring this up with them again.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    This issue with calling get_shared_link_file with a password is now fixed and should be working properly.

    Apologies for any inconvenience this may have caused, and thanks again for bringing this to our attention.

About Dropbox API Support & Feedback

Node avatar for Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!