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CloudRail - Dropbox - Missing client_id
Dropbox login via API has just started failing again with new symptoms (dozens of my users reported failures on logging in). After logging in, and solving the "video puzzle" the log in button appears...
No, I spoke too soon. After I got that successful login after setting 2-factor authentication (a user suggested that was the solution after it worked for them), I rather thought it was fixed, but no. Second attempt failed just like it has been failing all the time, with Dropbox constantly returning to the same screen, presenting the LOGIN button but never logging in, and never giving any indication as to why the LOGIN failed.
So the problem is still there.
Regards,
CESDewar
- Greg-DB
Dropbox Community Moderator
Thanks for trying that and confirming it works in the system browser and following up with the additional information. That being the case, can you update the app to process the authorization flow using the system browser instead of a web view? Per the Dropbox /oauth2/authorize documentation, this flow is not meant to be performed in a web view (in part because we have found web views to be more susceptible to incompatibilities).
Dropbox users may sign in to Dropbox using a variety of different authentication methods (email and password, with or without two-factor authentication, SSO, etc.). Third party apps don't need to know exactly what method is being used by the user to sign in when they want to authorize an app to access their accounts. When using the OAuth app authorization flow with a redirect URI, for instance, Dropbox will direct the user's browser to the specified redirect URI once the user has finished signing in and authorizing the app.
Unfortunately it sounds like in this case the web view is experiencing an incompatibility with the current version of the web site, so it will be best to make sure you're using the system browser as described in the documentation for compatibility with the web site.
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