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Forum Discussion
Nicollo_
7 years agoExplorer | Level 4
Connection timeout
Hi guys! Today we got a lot of such messages: message: cURL error 7: Failed to connect to content.dropboxapi.com port 443: Connection timed out (see http://curl.haxx.se/libcurl/c/libcurl-errors.html...
Greg-DB
Dropbox Community Moderator
7 years agoWe are investigating reports of users of certain Internet service providers being unable to reach the Dropbox servers.
We are working to resolve these issues. If you are still seeing connectivity issues now, please let me know and supply the output of the following commands from the affected machine:
Mac/Linux:
traceroute api.dropboxapi.com
traceroute content.dropboxapi.com
Windows:
tracert api.dropboxapi.com
tracert content.dropboxapi.com
Nicollo_
7 years agoExplorer | Level 4
traceroute to content.dropboxapi.com (162.125.6.8), 30 hops max, 60 byte packets 1 216.182.226.18 (216.182.226.18) 11.665 ms 216.182.226.110 (216.182.226.110) 12.552 ms 216.182.226.16 (216.182.226.16) 19.404 ms 2 100.66.12.2 (100.66.12.2) 16.731 ms 100.66.12.202 (100.66.12.202) 13.679 ms 100.66.12.78 (100.66.12.78) 18.000 ms 3 100.66.15.52 (100.66.15.52) 11.305 ms 100.66.10.92 (100.66.10.92) 16.887 ms 100.66.14.198 (100.66.14.198) 12.694 ms 4 100.66.6.97 (100.66.6.97) 47.652 ms 100.66.6.61 (100.66.6.61) 15.565 ms 100.66.7.81 (100.66.7.81) 19.631 ms 5 100.66.5.201 (100.66.5.201) 21.511 ms 100.66.5.113 (100.66.5.113) 12.581 ms 100.66.5.245 (100.66.5.245) 22.225 ms 6 100.65.13.225 (100.65.13.225) 0.192 ms 100.65.15.81 (100.65.15.81) 0.296 ms 100.65.14.225 (100.65.14.225) 20.221 ms 7 52.93.28.97 (52.93.28.97) 4.378 ms 52.93.28.73 (52.93.28.73) 0.662 ms 52.93.28.135 (52.93.28.135) 0.595 ms 8 * * * 9 * * * 10 * 52.93.114.110 (52.93.114.110) 9.366 ms 52.93.114.70 (52.93.114.70) 13.920 ms 11 * * * 12 108.160.174.84 (108.160.174.84) 0.491 ms 52.93.114.34 (52.93.114.34) 8.339 ms 52.93.114.4 (52.93.114.4) 6.931 ms 13 ae0-iad6-pr02.net.dropbox.com (162.125.0.85) 0.912 ms 54.239.108.103 (54.239.108.103) 0.976 ms 54.239.108.101 (54.239.108.101) 0.889 ms 14 162.125.6.8 (162.125.6.8) 0.558 ms * 108.160.174.80 (108.160.174.80) 0.774 ms
traceroute to api.dropboxapi.com (162.125.6.7), 30 hops max, 60 byte packets 1 216.182.226.14 (216.182.226.14) 13.394 ms 216.182.226.20 (216.182.226.20) 11.327 ms 216.182.224.108 (216.182.224.108) 16.239 ms 2 100.66.8.70 (100.66.8.70) 18.739 ms 100.66.12.192 (100.66.12.192) 12.092 ms 100.66.12.128 (100.66.12.128) 12.091 ms 3 100.66.15.14 (100.66.15.14) 21.738 ms 100.66.14.160 (100.66.14.160) 15.112 ms 100.66.10.166 (100.66.10.166) 19.915 ms 4 100.66.7.19 (100.66.7.19) 18.316 ms 100.66.6.227 (100.66.6.227) 13.845 ms 100.66.7.239 (100.66.7.239) 13.490 ms 5 100.66.5.15 (100.66.5.15) 15.210 ms 100.66.5.103 (100.66.5.103) 8.092 ms * 6 100.65.14.193 (100.65.14.193) 0.194 ms 100.65.13.161 (100.65.13.161) 0.425 ms 100.65.15.97 (100.65.15.97) 0.523 ms 7 52.93.28.119 (52.93.28.119) 0.278 ms 52.93.28.113 (52.93.28.113) 18.061 ms 52.93.28.109 (52.93.28.109) 1.176 ms 8 * * * 9 * * * 10 * * 52.93.114.72 (52.93.114.72) 10.194 ms 11 100.95.7.209 (100.95.7.209) 0.591 ms 54.239.108.203 (54.239.108.203) 0.965 ms 54.239.109.15 (54.239.109.15) 2.043 ms 12 * 52.93.114.46 (52.93.114.46) 18.719 ms 52.93.114.50 (52.93.114.50) 9.823 ms 13 ae0-iad6-pr01.net.dropbox.com (162.125.0.83) 0.894 ms 0.834 ms ae0-iad6-ea04.net.dropbox.com (162.125.0.89) 0.868 ms 14 162.125.6.7 (162.125.6.7) 0.515 ms * 108.160.174.80 (108.160.174.80) 0.748 ms
- Greg-DB7 years ago
Dropbox Community Moderator
Thanks! That's helpful. Please try again now and let me know if you're still seeing any issues.
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