Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

KobusMe's avatar
KobusMe
Explorer | Level 3
3 years ago
Solved

No internet connection

Dropbox states that I have no internetconnection ..... BUT I have.

 

HELP (im not a computerwizzard)

 

10 times reinstall

Virusscanner disabelled

Windows

HPdesktop

 

desktop
Error Messages

18 Replies

Sort By
Replies have been turned off for this discussion
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey KobusMe, thanks for reaching out to the Dropbox Community today.

     

    Do you perhaps have any security programs, like an antivirus, VPN, firewall, proxy, etc. on your computer, that could potentially be blocking the Dropbox app?

     

    If so, can you temporarily disable them, to see if that helps?

     

    Keep me posted.

    • KobusMe's avatar
      KobusMe
      Explorer | Level 3
      3 years ago
      I already tried this. I tried all solutions from the website. I couldn't find any solution that does work 😞
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi KobusMe, are you connected to a work network or your home internet connection?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!