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Error Messages
619 TopicsCan't sync my account after going from a team account to a personal one
Application Affected (Can't Sync Dropbox Account) Device (HP Computer) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) (545.2.2 - found in app settings or About section) Question or Issue Hello, I recently changed my business teams Dropbox account to a personal account. Since doing that, an error message keeps popping up on my computer. The error says, Dropbox Can't sync Dropbox account Your account stopped syncing during an update because some files are being used by other applications: C:NUsers\ Marketing\sbirconstruction Dropbox Close all open files and applications and select Try Again to sync your files. You can quit Dropbox to close this dialog, but you must open the Dropbox app again to sync your files. Try Again How do I fix this and why is it popping up?18Views0likes2CommentsI get a "Sign-in failed" error when I try to log in on the mobile app on Android
Hi there, I've been having issues login in on my mobile phone the past few days. Used dropbox on this device for years, but suddenly can't log in anymore. Initially the error was "invalid code" every time I entered a code I had just received via text message. So I opened dropbox on my desktop and switched off 2 factor authentication. Unfortunately that hasn't solved my problem, I still can't log in on my phone. I now get a message saying unknown error. I am on dropbox basic plan, currently have 2 devices linked. I unlinked the device giving the issues hoping I could link it again, but no success. Any advice on how to solve this?27Views0likes1Comment".dropbox" file shows "NSFileProviderErrorDomain error -2005" on Mac. Should I keep it?
I've read that I should keep the ".dropbox" file. It shows up on two of my mac computers with a sync error status of "The operation couldn't be completed. (NSFileProviderErrorDomain error -2005)". I'd like to understand what is going on here and what I can do to relieve my account of its errors. Any information is appreciated. For starters... - Is this file supposed to be synced? - I don't know how I would even remove it from being synced aside from deleting it. - Why don't I see it on dropbox.com? - Is it trying to sync? - Are file names like this acceptable? - What can I do to fix the error? specs: macOS 12.6.9 running Dropbox Basic v182.4.6427 using "updated" version for Apple’s updated File Provider API.Solved3.5KViews0likes4CommentsDropbox App unexpectedly quit on Windows 10
I get an error when I try to open the Dropbox app saying "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox..." It started about two weeks ago (and around the same time as two other unsolved posts on the forum). Two days ago I formatted my computer and reinstalled programs. This morning I opened the computer and saw the same error. Running Windows 10. Does anyone have any suggestions?Solved15KViews1like41CommentsI keeping getting a message that file name is too long when moving files using the desktop app.
When I move some files over to dropbox I get a message that says the name is too long. Dropbox accepts the file but won't let me rename or even move it onto my desktop so I can shorten the name, ex. an invoice for a client.Solved50KViews1like7CommentsTrying to install the desktop app on Linux Mint but I'm getting a pop-up error.
I have a brand new installation of Mint I'm trying to install Dropbox. I have Dropbox running on 2 other machines. I downloaded dropbox_2022_12_05_amd64.deb. When I try to run the install I get a pop-up window that says "Error Dependency is not satisfied libgtk-4-1 (>= 4.8.0)". I installed libgtk-4-1, but still get the same pop-up. How do I proceed? Thanks - JRSolved6.7KViews0likes9CommentsAll my Dropbox right-click options are missing in MacOS.
Based on previous threads here, the solution seems to be to quit both Dropbox and Finder, but that has not worked for me. I have the Dropbox icon active in my menu bar, but don't have any right-click options as if it's not installed. Dropbox is enabled in my App extensions though. Also, I can no longer drag and drop files from Finder into the shortcut menu on the left-side of Finder. If I try that it gives me a circle with line through it. Also, when I put files in Dropbox from my other computer, on my Mac they all have the "cloud" icon next to them so they have to be downloaded. The only thing that's changed software or hardware is a few weeks ago I got a notification from Dropbox that it was ready to move the files in my box to a secure one? Something like that? Other than that nothing has changed, it just disappeared and I can't get it back. MacOS Ventura, M1 Air. Thanks in advance for any advice as I use these shortcuts daily!Solved12KViews2likes18Comments"No internet connection. Your computer is currently offline" when I access my Windows device.
Dropbox installer fails, saying "The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows DropboxUpdate.exe to connect then try again". But there's internet because I'm able to browse the internet just fine. I have Windows 11 Home 64bit. So I tried installing using the Dropbox offline installer. I was able to install Dropbox, but when I try to start it, it still says "No internet connection. Your computer is currently offline. Please check your network settings." Again, there is internet because I'm able to write this. Any ideas? I only have Windows Defender now, but I used to have free trial of Mcafee that came with the computer but uninstalled it. I think it might be related?Solved21KViews1like100CommentsDropbox updater crash in event log on Windows 11
My event log has this error +The DropboxUpdater InternalService 123.0.6299.109 (DropboxUpdaterInternalService123.0.6299.109) service terminated with the following service-specific error: Incorrect function. Is this something that is known and should I be addressing it in some way?240Views0likes4CommentsReinstalling Dropbox App and retaining D drive location for Dropbox folder
I recently had to reinstall Windows 10 on a desktop. I had the Dropbox folder installed on my D drive, which is a separate physical drive (not a partition) from my C drive. The Dropbox app was installed on C, which was reformatted as part of the reinstallation, so I lost the Dropbox app. Since the W10 reinstallation did not affect my D drive (which contains only data files), the Dropbox folder is still there and is intact. When I reinstalled the Dropbox app, it created a new Dropbox folder on C and synced my files to it. I went to sync preferences and tried to move my Dropbox folder to D, but it (correctly) tells me I already have a Dropbox folder there. I thought maybe something as simple as renaming the Dropbox folder on D and then using sync preferences to move the Dropbox folder from C to D would work, but it didn't. I would appreciate any help in reestablishing my Dropbox folder back to D. (FWIW, the "new" Dropbox folder on C has the Dropbox icon with a checkmark at lower left, and the "old" Dropbox folder on D has a plain Dropbox icon).Solved8.5KViews1like20Comments