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Windows 11 desktop app gives "Previous sign in interrupted. Please try again."
I made an account yesterday (with the basic free account) and downloaded the desktop app. One problem is that no icon appears on my desktop. If I need to open the app, I have to press the Windows key and type the name in. The major problem is that I can't sign into the desktop app. It would open my default browser (Edge) for me to sign in and then that page would change to "Successfully logged in. Open Dropbox" but then the app would give an error "Previous sign in interrupted. Please try again." immediately after. I've uninstalled the app, reinstalled it, restarted my laptop, cleared my browser's data, but still get the same error. I'm able to sign in on my other browser (Firefox) and mobile browser (Chrome app) without any issues. It's just the windows desktop app.
The Dropbox app throws a startup error on MacOS 13.7.1.
After about 15 years using Dropbox on my iMac (now with OS Ventura 13.7.1), for the first time it is giving me an error message right after it starts up. It immediately closes after an error. Tried rebooting the iMac multiple times already, and did a reinstall downloading the lastest version from Dropbox website, nothing worked. Important information: nothing changed on my MacOS install in the last few days to provoke this kind of behavior from Dropbox app. Nothing changed on my personal home network, neither on my firewall and no new routers/modem, no new network settings to create this problem. Didnt install any new app on my iMac lately that could have affected Dropbox install. I would greatly appreciate if someone could PLEASE help me solve this. Im really lost, cause Dropbox has been working perfectly for me on both my Windows and Mac machines for over 10 years now!! Heres the error message: This pops up one or two seconds after the Dropbox icon appears on the top bar. After the error message appears, Dropbox freezes and I cant even access the settings option to try some solution. The app closes right after i click on "OK". Here´s the transcription of the error log file the above message box gives me: Any HELP, please???
macOS Sequoia 15.5 - Getting a message that "The application couldn't be found", after an update.
I've been a Dropbox user for many years. Within the last few months, whenever Dropbox automatically updates on my Mac currently running macOS 15.5 I've noted that in Finder I will see a message above files in my Dropbox folder of "The application "Dropbox" could not be found." and nothing will sync, even though Dropbox is running. Rebooting my Mac seems to resolve the issue as everything works properly after a reboot and the message is gone in Finder. This seems like a recent bug as Dropbox didn't do this for many years on my Macs. I'm not sure how to prevent the issue from happening the next time an update rolls out, or what to do to "fix" this as an end user other than a reboot. It's not the end of the world, but it's a regression and is a bit annoying.
Moving the Dropbox folder on Linux Mint 22.2 using the Dropbox desktop app won't work
I've gone over to Linux Mint 22.2, have dropbox installed. I want to move it to my data drive...no problem. I made the move using the dropbox app, pointing it to my data drive. It did the sync fine, moved the files over, and all is good. Restart. Upon restart, I get this error message, and can't do anything about it. If I do a relink, it automatically installs the dropbox back on my OS drive and ignores everything it had just done prior the restart. How do I fix this without reinstalling it on my OS drive? Thank you.
Startup error on the Dropbox desktop app
I've been using Dropbox successfully for 10+ years. Last week I started getting an error message - see below. I double checked to see if documents created on my computer are syncing to Dropbox online and my phone. They are not. I have reviewed the help desk article and added dropbox.exe to my ESET virus protection software, but it didn't help. What to do? I'm nervous that my computer will crash adn I'll lose all recent documents as they won't be backed up in the cloud. There are a few red x's in File Explorer on some Dropbox files, but only a few. Lots of files have revolving arrows as if they are trying to sync.I've renamed my file, but the desktop app still says it can't sync it, even though it has.
Application Affected Dropbox Desktop Windows 10 Device Windows 10 on Xeon E5 Operating System/Browser (if using the web) Windows 10.0.18363.1256 Dropbox App Version (if using the app) 237.4.5655 Question or Issue Dropbox for Windows has this weird habit of declaring some files unsyncable. Despite them being valid Windows (and Linux) filenames, and despite them normally syncing, some just refuse. In this case, ROMÂNIA.pdf (that is capital A with circumflex, aka ACIRC, or 196 ASCII as far as I can tell). So, it claims to have a sync issue. When the help pops up, it claims that invalid characters can't be in the name (they aren't), and I went through the list. It's a standard file character ban. Slashes, colon, pipe, start, etc. The page indicates nothing in the file name. Eventually, I decided it's easier to just contact the person with the file and obtain the permission to just rename it (common use file), which I did, ROMÂNIA.pdf got renamed to "ROMANIA.pdf". This synced successfully (file has green check). HOWEVER. The error stays. When the attached screen is open, it flickers to the animated rectangle and back, as if it is trying to sync the file. It can't. Not when the file was there, not when it's gone. When trying to "view file" it just opens "My computer" before and after the rename, it was never helpful, I don't know why. There is no button to ignore or dismiss the error and it's stuck. This is a high availability system, no I did not restart or update the system. Dropbox updates as complained. A quick Google shows that 237.4.5655 is stable release from Nov 2025. So that works. Filesystem path to the file is 105 characters long, plus a backslash and the file name 117. So that's not it. There are no disk errors. I attempted to recreate the file where it was, and in lower and upper case, deleted, moved it and it syncs just fine. Whatever it was, it wasn't the name, despite the error message. My best guess, seeing how the error is stuck and the path doesn't open is that maybe the file was named something like ROMÂNIA/.pdf or something illegal, that threw an error, and when corrected it stuck somehow. Basically, the bug being the error message not the file. So, any ideas? Why the sync not happening? Why is the "view file" unhelpful? Why is the error not going away?
My Mac desktop app is waiting to be linked to a Dropbox account upon startup.
Application Affected Dropbox startup Device Mac Operating System/Browser (if using the web) macOS 26.1 Dropbox App Version (if using the app) 238.3.5885 Question or Issue When I start my Mac Dropbox it needs 20 tries to connect to my account. waiting to be link to a dropbox account...ERROR... waiting to be link to a dropbox account...etc. So it does connect and works fine but take couple mins and 20 tries and errors to finally connect.
The Dropbox desktop app won't start or sync on Windows 11
Application Affected Dropbox Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) App won't launch but i have installed the latest version Question or Issue I noticed that Dropbox was no longer syncing my photos and files from my PC. Saw that the System Tray icon was gray and when I clicked is just said starting. I followed some other troubleshooting steps like uninstall and reinstall, removing old users (there's just me), restarting, etc. I even tried clearing the cache folder. When I start the app, it takes me through connecting and the startup options and connects to my account. At the end of this process I get the error "Couldn't start Dropbox" The text of the second link is : bn.BUILD_KEY: Dropbox bn.VERSION: 237.4.5655 bn.constants.WINDOWS_SHELL_EXT_VERSION: 88 bn.is_frozen: True machine_id: 32b5fdfb-d178-4a0f-bcb0-eccb1b7070bb pid: 37392 cwd: 'C:\\Program Files (x86)\\Dropbox\\Client' real_path='C:\\Program Files (x86)\\Dropbox\\Client' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\Owner\\AppData\\Local\\Dropbox\\instance2' real_path='C:\\Users\\Owner\\AppData\\Local\\Dropbox\\instance2' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: None not found parent not found sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\237.4.5655\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\237.4.5655\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\Owner\AppData\Local\Temp TEMP: C:\Users\Owner\AppData\Local\Temp tempdir: 'C:\\Users\\Owner\\AppData\\Local\\Temp' real_path='C:\\Users\\Owner\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 6857, in _setup_root_for_account File "desktop/dropbox/sync_root/helpers.py", line 199, in create_root_for_account File "desktop/dropbox/foundation/futures/basic.py", line 1044, in result File "desktop/dropbox/sync_root/manager.py", line 382, in create_root File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 299, in register File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 601, in _register OSError: [WinError -2147024501] Access to the cloud file is denied I don't use the cloud back feature at all. This just started happening about a week ago. Any Ideas. The files are there and I can access through explorer, but they are not syncing. Sync is working from my Android phone for photos etc. but they are not syncing back to my desktop. Thanks
