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Dropbox created a new folder after reinstalling and I can't access my Downloads folder.
Application Affected Drobox Device Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) Trying to reinstall Question or Issue I let CCleaner clean my Windows 10 desktop registry (I know.... big mistake). Afterward Dropbox did not work. I uninstalled and tried to reinstall (regular - not advanced) The reinstall renamed my Dropbox folder to DropboxOld, created a new dropbox folder and started downloading all my files again resulting in a full hard-drive. Next, I uninstalled it again and tried an advanced reinstall. Same problem. So I uninstalled it again and restarted. Next, I did some more research and found the page https://help.dropbox.com/installs/advanced-reinstall which contained directions for what to do before an advanced reinstall. The only place I found any Dropbox folders was in the PROGRAMFILES. There are Dropbox and DropboxOld folders there. The Old folder seems to have my stuff. The Drobox folder only has a dowloads folder and I get a message saying location is not available. Neither folder has a Client folder. Not sure how to proceed. Thanks!
I get a "Sign-in failed" error when I try to log in on the mobile app on Android
Hi there, I've been having issues login in on my mobile phone the past few days. Used dropbox on this device for years, but suddenly can't log in anymore. Initially the error was "invalid code" every time I entered a code I had just received via text message. So I opened dropbox on my desktop and switched off 2 factor authentication. Unfortunately that hasn't solved my problem, I still can't log in on my phone. I now get a message saying unknown error. I am on dropbox basic plan, currently have 2 devices linked. I unlinked the device giving the issues hoping I could link it again, but no success. Any advice on how to solve this?
Can't sync my account after going from a team account to a personal one
Application Affected (Can't Sync Dropbox Account) Device (HP Computer) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) (545.2.2 - found in app settings or About section) Question or Issue Hello, I recently changed my business teams Dropbox account to a personal account. Since doing that, an error message keeps popping up on my computer. The error says, Dropbox Can't sync Dropbox account Your account stopped syncing during an update because some files are being used by other applications: C:NUsers\ Marketing\sbirconstruction Dropbox Close all open files and applications and select Try Again to sync your files. You can quit Dropbox to close this dialog, but you must open the Dropbox app again to sync your files. Try Again How do I fix this and why is it popping up?
