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My sharing has been suspended due to phishing content, even though my files don't have any.
Dear Dropbox Support Team, Iāve received a notification stating: āWe have suspended your activity. Your files may contain phishing elements.ā I tried to solve with online support unsuccessufully. Itās severely impacting my Dropbox experience. I primarily use your service to synchronize files between family computers and to share files with family and friends. I can assure you that my files donāt contain phishing elements, and I make a conscious effort to keep my Dropbox space safe and clean. Please provide further details so I can resolve this issue promptly. Thank you for your support. Best regards.
Cannot upgrade my account after getting converted back to an individual account from a team one
Hi everyone, Iām posting here because Iām currently blocked from working due to a Dropbox account issue and Iām looking for advice or similar experiences. Hereās what happened, step by step: I had a personal Dropbox Essentials account I was temporarily added to a Dropbox Business team As expected, Dropbox automatically cancelled my personal plan I was then removed from the team and converted back to a personal account Since then, my account is stuck in a Basic state Now the critical part: I tried to upgrade back to a paid plan twice Both times the bank confirmed payment authorization Dropbox shows errors like āinvalid valueā The plan is not activated I can access files via browser, but local sync and shared-folder workflows are broken, which effectively blocks my work and my Basic account does not have enough storage for my files It looks like the account is in a corrupted state between Team billing and Personal billing. Iāve already opened a support ticket, but in the meantime: Has anyone experienced this exact Team ā Personal ā Basic limbo? Is there a known fix besides waiting for manual intervention? Would migrating to a new account be the fastest safe solution? Any insight is appreciated ā this is a professional blocker, not just a billing annoyance. Thanks in advance. Andrea Dropbox Plan (Essential? basic? Professional? don't know anymore) Payment Method (applepay.) How did you upgrade? (I wish I did)
My macOS desktop app has been stuck syncing 10MB for 3 days.
Application Affected Dropbox Device MacBook Air Operating System/Browser (if using the web) OS 15.7.3 Dropbox App Version (if using the app) 238.4.6305 Question or Issue Three days ago I noticed an error message at the top of the finder window which was open to my Dropbox folder (stored in "locations"). The message said something to the effect that my Dropbox app couldn't be found. I thought that was strange, because Dropbox was open. So I quit the app and then reopened it, and that's when things really started getting strange. Now, day three, Dropbox is constantly in sync mode. The icon up in the task bar shows the circle of arrows, and when I click on it says syncing down at the bottom. But for most of the last two days there was no progress bar and no information about what was syncing. Now I'm getting "syncing [x number of files]." When I first looked this morning it was at 500+ 10 MB. Now it's down to 444 files, 9 MB. Progress! The thing is, I only use Dropbox for syncing one particular application, Scrivener. My entire storage on Dropbox is only 275 MB. It usually takes seconds to sync the updated files. The other strange thing is that on the activity monitor Dropbox never rises above 4% CPU. It's been going for more than 48 hours at a snail's pace to sync relatively tiny files. Possibly relevant, or just coincidental: about two weeks ago I cleared the data from the MacBook and reinstalled everything. After that, everything appeared to be in place and working just fine. This problem appeared after I returned from about 10 days travel over the holidays in which I was rarely on the computer. I've quit and reopened Dropbox multiples times. I've restarted the computer. None of it has helped.
I'm trying to add Dropbox as a location in Files app, but it says syncing is paused.
I cannot use dropbox as a location to select files from on iphone ios 26.2.1 I have restarted, installed everything over and over. Removed preview app, and nothing. Application Affected dropbox on iphone Device iphone 17 pro ios 26.2.1 Operating System/Browser (if using the web) files iphone app Dropbox App Version (if using the app) 460.2.2 Question or Issue Need a solutionI'm getting a startup error for the desktop app on my Windows computer.
As the title suggests, upon opening Dropbox, I am prompted with this error: This occurs when Dropbox attempts to register the Windows Cloud Files filter during startup. I've uninstalled Dropbox, checked my firewall, everything. Nothing seems to have fixed it. Upon opening the error message: bn.BUILD_KEY: Dropbox bn.VERSION: 241.4.4795 bn.constants.WINDOWS_SHELL_EXT_VERSION: 89 bn.is_frozen: True machine_id: [Redacted] pid: [Redacted] cwd: 'C:\\Windows\\System32' real_path='C:\\Windows\\System32' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\USERNAME\\AppData\\Local\\Dropbox\\instance4' real_path='C:\\Users\\USERNAME\\AppData\\Local\\Dropbox\\instance4' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: None not found parent not found sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\241.4.4795\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\241.4.4795\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\USERNAME\AppData\Local\Temp TEMP: C:\Users\USERNAME\AppData\Local\Temp tempdir: 'C:\\Users\\USERNAME\\AppData\\Local\\Temp' real_path='C:\\Users\\USERNAME\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 6945, in _setup_root_for_account File "desktop/dropbox/sync_root/helpers.py", line 199, in create_root_for_account File "desktop/dropbox/foundation/futures/basic.py", line 1040, in result File "desktop/dropbox/sync_root/manager.py", line 382, in create_root File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 299, in register File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 601, in _register OSError: [WinError -2145452017] Do not attach the filter to the volume at this time
āCan't open the file because the file format/extension is not valid.ā error on website/desktop app.
Hi, Iām having a serious issue with Dropbox where many of my files appear in the correct folders on both my computer and on Dropbox.com, but none of those specific files will open. I receive errors like: āCannot open the file because the file format or file extension is not valid.ā Hereās whatās happening: I can see the file names and folder structure in Explorer. I can also see the same file names on Dropbox.com. But when I try to open any of these files (locally or on the web), they fail with format/extension errors. The files appear to be zeroābyte placeholders rather than real files. Most of my other files still exist on my second laptop, but the ones I urgently need do not. These missing files appear in Dropbox, but none of them open anywhere. This all started after repeated issues with the Dropbox sync engine failing to start. Dropbox would install, but the app never launched, no tray icon appeared, and the sync engine seemed to be stuck in a crash loop. I believe this may have caused Dropbox to replace some of my original files with empty placeholder versions. I need help determining: Whether Dropbox has older historical versions of these files stored internally. Whether a data recovery review is possible for these zeroābyte or corrupted placeholder files. Whether Dropbox can confirm if these files ever successfully uploaded before the sync engine failed. These files are extremely important to me, and Iām hoping Dropbox Support can check serverāside logs or historical versions to see if recovery is possible. Thank you for any help or escalation you can provide.Dropbox fails to install on my new Mac M4 running Tahoe.
I've tried multiple time to install dropbox using both the regular install and the offline install. I enter my password and then get this error (and if I drag the dmg to applications, I just get a shortcut to the installer). I reviewed this thread -- same problem, no solution. Any suggestions? Thank you!
I'm trying to share a folder with others, but Dropbox says I've been banned.
Device Lenovo X1 Gen 6 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 200.4.8609 Syncing Status Syncing but 1 file is unable to update I have tried to share a folder with 5 others but get "banned member" as a message. Is that them or me? I have tried sharing to some of them and get the same message. How to I resolve this?
