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We're getting a "Unable to remove download" error when selecting the online-only option.
Device
(Macbook Pro M2)
Operating System/Browser (if using the web)
(macOS 26.3)
Dropbox App Version/Browser Version
(243.3.6933)
Issue
We are using Dropbox via File Provider on macOS 26.
The message appears when a local file is made online-only. We see this with Pages, Numbers, and Microsoft Office files.
Strangely, it does not happen all the time, but it can be disruptive when we are trying to free up space on the system.
Does anyone recognize this, and is this message coming from Dropbox or from macOS?
2 Replies
- Nancy
Dropbox Community Moderator
Hey mathijsw! Thanks for your post.
Is there any chance that these files are still open on your machine, when you receive this error message?
Is this happening with all the Pages, Numbers, and Microsoft Office files that you’re using on your computer, or is it specific files that you're mostly having this issue with?
Have you tried to restart your computer and try to make them online-only again, without opening them first?
Let me know what you find, and we’ll go from there.
Thank you, Nancy, for your response.
We received a ticket from one of our customers regarding this issue. I then set up a VM where I was able to reproduce the problem.It doesn’t make a difference whether I restart or perform a clean installation. I’ve mainly been testing with Pages, Numbers, and Microsoft Office files, but the customer also reports that it occurs with Adobe files.
See here:
https://youtu.be/wtL6ZN7kSmM
