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My Dropbox app is stuck syncing files on Windows 11 after an advanced reinstall.
Device Desktop PC Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) 237.4.5655 My desktop app has been stuck syncing for about a week. We ran out of space on our work Dropbox network (80TB used). I freed up around 20TB of space and all PC's on the network apart from mine successfully (after some time) synced the changes. Mine however was stuck at 5.5 million files syncing. I left it to do its thing for several days with no change. So I followed the "advanced reinstall" instructions on this page https://help.dropbox.com/installs/advanced-reinstall. The reinstall was successful and it seemed as though things were moving again. However for the last few days I've been stuck with between 12,000 and 16,000 files syncing. The number gradually goes up day to day. I'm working on Dropbox still, as are my colleagues so this may be why. I have to manually download my colleagues files and place them where they should be syncing before using them. When I hover my mouse over the DB icon in the system tray it says its downloading the 16k files, uploading around 40 files. But very little download up upload bandwidth is actually being used. I have a gigabit connection so I don't believe its actually doing much at all on the network. How can I fix this? We have around 60TB of files on our DB network and I have around 500GB of that synced at any given time. Thanks for any assistance!
It's difficult to download Dropbox folders onto your computer when the hard drive is full
Hi just realized how difficult it is to store the contents from dropbox on to another harddrive if you computer is full. It is not possible to download bigger folders from dropbox unless they fit into a zip Wow, thats horrible. That costs me ages of timeHow can I sync folders in the Dropbox mobile app on iOS?
Device Iphone 13 mini Operating System/Browser (if using the web) Dropbox App Version (if using the app) newest app Syncing Status Question or Issue I tried to scroll from top to bottom screen within the app, but nothing happens. The app does not refresh at all, in the app settings refreshing on background is active, also mobile date is on. Can some figure this out with me? I have the basic plan, but storage capacity is not full. The folder I want to refresh is shared with me.
How can I migrate an entire Dropbox folder from one computer to another on Mac OS?
Device Macbook Pro 2025 Operating System/Browser (if using the web) macOS 13.7.8 and macOS 26.2 Dropbox App Version (if using the app) 238.4.6075 Syncing Status Up to date Question or Issue I currently have about 450 GB of files sync'ed in my Dropbox folder on my Macbook Pro. I have purchased a new Macbook Pro and want to know what is the easiest way to migrate my Dropbox folder to the new laptop. I have seen instructions from 3 years ago that say that I can copy them to the new laptop (via external hard drive for example or perhaps macOS's Migration Assistant) and then let it reindex. I want to know if this is still the best method. I really want to avoid having to re-download AND re-index 450GB of data.
Selective Sync mess after migration to new Mac
Device MacBook Air Operating System/Browser (if using the web) MacOS 15.7 Dropbox App Version (if using the app) The dropbox app does not work on the new computer Syncing Status "Syncing 43 files" Question or Issue I am having the same issue that many other users seem to have after migrating to a new Mac. Many of my dropbox folders have Selective Sync conflicts. This includes my Downloads folder, which means I cannot see or access any new or existing downloads. Which, in turn, means I cannot download a new Dropbox app for MacOS 15.7. Previous threads on this topic seem to boil down to "you shoudn't have used Mac Migration Assistant, and now you have to sort through your whole dropbox manually." Is there any better advice? Any why in the world is there no warning about this? Surely it happens every day!
I re-upgraded my account and now my files are gone from my Dropbox folder
Question or Issue Today, on 12/14, I paid for my annual Dropbox Plus subscription ($119.88/year). I then went back to File Explorer, only to find that my Dropbox folders, which were originally syncing there, are now MISSING. WHERE DID MY DROPBOX FOLDERS GO ON MY DESKTOP?? I'm a graduate student wrapping up my Fall semester and cannot find my documents. Unfortunately, Dropbox itself stopped syncing with my MS Surface after September because I missed my annual date to pay and did not realize it. Thus, the documents are not in Dropbox itself. They were, however, stored and updated under Dropbox in File Explorer on my MS Surface. I used Dropbox on the web. I pray that this community can please help me restore my files. I look forward to hearing from someone as soon as possible. Thank you!My files are online-only but they're still available on my computer
Hello, I use professional database with my account. I connected the Pro folder so I could share files from my computer. I changed the storage mode from "available offline" to "online only," but the files are still on my computer. I thought the synchronization would update and delete them. Could you help me? thanks
