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Forum Discussion
Folders with green checkmark still empty while syncing
I have about 3TB of files only stored on dropbox. I got a new external drive and wanted to download everything locally for offline availability (the whole 3TB) by syncing. Now some Folders are showing a green checkmark as if they are fully syncing, but they are empty, not containing the files that should be there. On the web version of dropbox those folders still contain all the files. I just started the syncing process about an hour ago. Should i just wait for those files to appear? I dont want to have to go through the whole process again since its gonna take a long time.
4 Replies
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- Walter
Dropbox Community Moderator
Hi there WalterWaschlappen - sorry to hear about this.
Can you please send us a screenshot of the Dropbox desktop app's exact status as shown in your menu bar/system tray and another one of how your folders look so that we can have a visual too?
Thank you!
The Folders with green checkmark are empty in my external drive, but not in dropbox, so the files are still there. Only the folders with the blue arrows have anything inside them, either more folders or files with blue arrows also, with the cloud symbol as shown, or more empty folders with green check mark.
- Walter
It seems that the app is still syncing WalterWaschlappen. In this case, I'd suggest letting it sync your files until it shows 'up to date' before you try to access your files.
Let me know how you get on!
- Nancy
Hey WalterWaschlappen, has your Dropbox app finished syncing? Can you see your files once again?
