Forum Discussion

WalterWaschlappen's avatar
WalterWaschlappen
New member | Level 2
1 month ago

Folders with green checkmark still empty while syncing

I have about 3TB of files only stored on dropbox. I got a new external drive and wanted to download everything locally for offline availability (the whole 3TB) by syncing. Now some Folders are showin...
desktop
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi there WalterWaschlappen - sorry to hear about this.

Can you please send us a screenshot of the Dropbox desktop app's exact status as shown in your menu bar/system tray and another one of how your folders look so that we can have a visual too?

Thank you!

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content