Forum Discussion

WalterWaschlappen's avatar
WalterWaschlappen
New member | Level 2
1 month ago

Folders with green checkmark still empty while syncing

I have about 3TB of files only stored on dropbox. I got a new external drive and wanted to download everything locally for offline availability (the whole 3TB) by syncing. Now some Folders are showin...
desktop
sync
WalterWaschlappen's avatar
WalterWaschlappen
New member | Level 2
1 month ago

The Folders with green checkmark are empty in my external drive, but not in dropbox, so the files are still there. Only the folders with the blue arrows have anything inside them, either more folders or files with blue arrows also, with the cloud symbol as shown, or more empty folders with green check mark.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    It seems that the app is still syncing WalterWaschlappen. In this case, I'd suggest letting it sync your files until it shows 'up to date' before you try to access your files. 

    Let me know how you get on!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey WalterWaschlappen, has your Dropbox app finished syncing? Can you see your files once again?

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