Forum Discussion

WalterWaschlappen's avatar
WalterWaschlappen
New member | Level 2
1 month ago

Folders with green checkmark still empty while syncing

I have about 3TB of files only stored on dropbox. I got a new external drive and wanted to download everything locally for offline availability (the whole 3TB) by syncing. Now some Folders are showin...
desktop
sync
WalterWaschlappen's avatar
WalterWaschlappen
New member | Level 2
1 month ago

The Folders with green checkmark are empty in my external drive, but not in dropbox, so the files are still there. Only the folders with the blue arrows have anything inside them, either more folders or files with blue arrows also, with the cloud symbol as shown, or more empty folders with green check mark.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey WalterWaschlappen, has your Dropbox app finished syncing? Can you see your files once again?

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content