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OleChristen's avatar
OleChristen
New member | Level 2
2 hours ago

My Dropbox app (on macOS Tahoe 26.3) has been stuck indexing for a few days.

Application Affected
Dropbox.app
Device
MacBook Air M3
Operating System/Browser (if using the web)
macOS Tahoe 26.3
Dropbox App Version (if using the app)
242.4.7123

Question or Issue
My Dropbox app is not syncing after update of macOS Tahoe 26.3. Message: Indexing…. (for some days now) All files have the cloud-symbol (just a white cloud)

desktop
Mac
sync

1 Reply

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 hour ago

    Thanks for posting this here, OleChristen! 

    Do you happen to have any antivirus/firewall or other security programs enabled on your computer? If you do, I’d like you to temporarily disable them, as a test, and restart your device. 

    If that doesn’t seem to make a difference, I’d like a screenshot of the cloud-symbol icon that you mention in your post and a visual of your Dropbox app's syncing status.

    Keep me in the loop for any updates.

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