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Will9001's avatar
Will9001
New member | Level 2
3 months ago
Solved

Dropbox app is stuck indexing on Windows 11

Device
LG Gram
Operating System/Browser (if using the web)
Windows 11
Dropbox App Version (if using the app)
233.4.4938
Syncing Status
Indexing...

Question or Issue
I have 3 computers, two Windows 10 and one Windows 11. I have both a personal and corporate dropbox accounts. Both work and sync fine on Windows 10 machines. On my Windows 11 maching, the personal works, but the corporate one stopped syncing mid-September. Maybe around the 20th. 

I followed the Dropbox online instructions (deleted the cache files, registry files, reinstalled Dropbox, etc.) Did this two times now. Each time, the personal dropbox is sync'ing fine. However, the corporate dropbox is stuck on "indexing...". It first indexes around 4M files and I can see the files count down over 36 hours. After that, however, it just shows "indexing..." and never stops. Been doing this for several days.

I realize that large file counts might be a problem, but I am selectively sync'ing. And, it's working find on my Windows 10 machines....leads me to think there is a conflict with the recent Sept 2025 Windows 11 update.

Suggestions how to fix this?

desktop
sync
windows

3 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for letting us know about this, Will9001.

    Are you still having this issue today?

    If so, did you notice if this happened after your Dropbox app got the new Dropbox for Windows update?

    4M files is definitely a very large number of files, but can you let me know how many files are currently within the Dropbox folder? The app has a soft limit of around 3K files, so you might need to reduce it some more through selective sync, to see if that helps.

    Let me know how it goes!

  • Will9001's avatar
    Will9001
    New member | Level 2
    2 months ago

    Yes, thank you, the latest update works. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey Will9001!

    I take it that everything is back on track, right? Amazing news, that's what I like to hear, or read in our case. 😉

    I'll be one post away if you need anything else, thanks!

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