New files in Available Offline shared folders don’t auto-download for all users on Mac

Hey Justina_Audio - sorry to hear you're having issues with this.

What you described would be expected if the other user has set their default setting to online-only.  

That said, just to be sure we're on the same page, can you please clarify what kind of Dropbox accounts you and the other users are using? Are you using individual accounts or team ones? Also, what is the version of the app on the affected computers as shown in the menu bar? 

Let us know more and we'll take it from there. 

Just to clarify our situation: both users have default sync set to Online-Only, yet the behavior is different. We are using a team account, I believe Dropbox Business.

On my older Mac [macOS 10.15], which only supports the basic Dropbox features, my account behaves the same as on my new Mac [macOS 26.3; Dropbox version 243.4.6956]: files uploaded to a folder set as Available Offline automatically download, even though the default setting is Online-Only. However, the other user’s Mac [macOS 15.5; 243.4.6956) does not behave the same way—their Available Offline folder does not automatically download new files.

We’d like to understand why this difference occurs and how to ensure consistent automatic download for Available Offline shared folders across all users.

Are all users using Dropbox on File Provider which is an update available to all Dropbox users on macOS Justina_Audio? 

To my knowledge, no one on our team is using Dropbox on File Provider, including myself.

Hi Justina_Audio, could you ask the other members of the team to right click their Dropbox folders and choose the Available offline option. 

This will force the Dropbox folder to have all files and folders downloaded locally. 

We have already tested this scenario. My colleague set a shared folder to Available Offline, and then I uploaded a new file into that folder. The file appeared on their side, but remained Online-Only.

When we tested the reverse, the behavior was different: when files are uploaded into a folder that I have set as Available Offline, they automatically download and become Available Offline on my computer.

So the same setup produces different results for different users, which is what we’re trying to understand and resolve.

Thanks for the info, at this point it might be better for the support team to look into this in more detail.
You can contact them directly via this link, and they'll be able to investigate further.

Could you please add a link? Thank you. 

Apologies, the link wasn't attached in my previous message. You can contact support via this link.